Director, Thought Leader Liaisons - Pacific West

Work Your Magic with us! Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

The Director of Thought Leader Liaisons (DTLL) leads a team of experts to enhance EMD Serono’s reputation in the Multiple Sclerosis (MS) and neurology markets. Key responsibilities include executing long-term account plans, improving customer satisfaction, strengthening Key Opinion Leader (KOL) relationships, and delivering superior service to MS Centers nationwide. The DTLL acts as the primary liaison between customers and the company, facilitating collaboration across Sales, Marketing, and Managed Markets to address account needs.

Key Responsibilities:

• Develop and communicate a strategic vision for the TLL team, fostering a culture of performance and accountability.
• Build strong relationships with the MS/Neurology medical community and cultivate KOLs.
• Collaborate cross-functionally to ensure alignment on objectives and clear information exchange.
• Maintain comprehensive knowledge of products, disease states, and market dynamics to drive KOL adoption and MS Center loyalty.
• Lead and motivate the TLL team, define objectives, allocate resources, and monitor activities.
• Hire top talent and provide ongoing coaching and training to ensure team success.
• Plan and execute neurology congress meetings and manage speaker bureau activities.
• Oversee regional budgets, ensuring proper resource allocation and compliance with guidelines.
• Identify market opportunities and participate in strategic programs to capitalize on them.

Who You Are:

Minimum Qualifications:

• Bachelor’s degree required; advanced degree preferred.
• 7 or more years in field sales, product marketing, or medical/clinical roles in pharmaceuticals/healthcare.
• Strong communication and relationship-building skills; ability to influence without authority.
• Excellent analytical and strategic thinking abilities.
• Proficient in MS Excel and PowerPoint; able to manage multiple projects.

Preferred Qualifications:

• Experience in MS, neurology, and specialty biologics markets.
• Background in pharmaceutical marketing, market analysis, and project management.
• Experience in institutional sales or large account selling is a plus.
• Knowledge of managed care and reimbursement strategies.
• Proven track record of managing a marketing or specialty sales team.

Location: Pacific West

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html