Chaos Coordinator (Admin Assistant)

Do you love organizing chaos, making people smile, and being the calm in the storm? We want YOU.

At Emerald City Window Cleaning, we don’t just clean windows—we make the world a little brighter, one pane at a time. And behind every sparkling window is a behind-the-scenes wizard (that’s you) who keeps the schedule tight, the team informed, and the customers happy.

This role is perfect for someone who:

**Is weirdly good at organizing stuff (spreadsheets, to-do lists, calendars… you name it)
**Can talk to strangers and make them feel like old friends
**Writes emails that are clear, friendly, and typo-free
**Can juggle a few tasks at once without dropping any plates
**Isn’t afraid to figure things out and make good calls on the fly

What you’ll be doing:

• Answering calls, texts, and emails from customers with a friendly and helpful vibe
• Scheduling jobs and keeping the calendar looking sharp
• Communicating with our techs so everyone’s on the same page
• Helping customers understand what we do and why we do it best
• Supporting our team with whatever admin magic is needed to keep the show running

Qualifications – What We’re Looking For:

• Strong communication skills – You’re clear, friendly, and confident whether you’re on the phone, texting, or emailing customers.
• Highly organized – You can juggle calendars, client requests, and team needs without dropping the ball.
• Tech-savvy – Comfortable using tools like Google Workspace (Drive, Calendar, Gmail), and open to learning new software (we use a CRM to manage jobs).
• Problem-solver mindset – When something goes sideways, your first thought is “Okay—how do we fix this?”
• Customer service experience – You know how to keep people happy, even if they’re stressed, confused, or cranky.
• Ability to multitask – You can handle incoming calls, scheduling, and admin tasks without breaking a sweat.
• Team player attitude – You’re here to support the crew and make sure everyone is set up for success.
• Reliable and punctual – People can count on you to show up on time and do what you say you’ll do.
• Detail-oriented – You catch the little things before they become big problems.
• Growth mindset – You’re open to feedback and always looking to improve how you work.

Bonus Qualifications (Nice to Have, Not Required):

• Previous experience in a scheduling or administrative role
• Familiarity with CRM software or customer support platforms
• Prior work in a service-based business (contractor, cleaning, trades, etc.)
• A love of organization, color-coded calendars, or checklists that give you life

Perks include:

-- A team that actually gives a sh*t

-- A boss who’s obsessed with growth (yours included)

-- Casual, friendly work environment (zero cubicles, some coffee)

-- Opportunities to grow with the company

-- $18/hour starting wage with raises up to $20/hour based on performance

This isn’t your average desk job.

We’re looking for someone who takes pride in their work, shows up ready to roll, and doesn’t mind the occasional office playlist jam session.

If that’s you, hit us up. We’d love to meet you.

Job Types: Full-time, Temporary

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Cicero, NY 13039 (Required)

Work Location: In person

Salary : $18 - $20