Information Systems Specialist

Salary : $50,710.40 - $83,699.20 Annually

Location : FL 32514, FL

Job Type : Full Time

Job Number : 1223

Department : Information Technology (1101)

Division : 1101 Information Technology

Opening Date : 01 / 16 / 2025

Closing Date : 1 / 27 / 2025 11 : 59 PM Central

Responsibilities / Pay Grade

JOB SUMMARY : H110

Performs responsible administrative and operational duties in support of IT Department functions. Provides technical expertise and liaison to users by providing training, assisting in determining divisional information system needs, maintaining operational status, and assisting in the installation, implementation, and upgrading of information processing systems.

ESSENTIAL JOB FUNCTIONS :

Acts as liaison to users in reporting and rectifying service problems; assesses and makes preliminary determinations regarding information system failures, i.e., application or software; guides users through corrective action to restore system usage; and / or obtains the services of technical and support staff when unable to restore service.

Operates and maintains network systems and related hardware, i.e., modems, printers, and tape drives; maintains appropriate back-ups to ensure timely, accurate processing and the restoration of damaged system or corrupted files.

Defines, formats, utilizes, enhances, and / or maintains computerized data files in preprogrammed databases to ensure that data is accurate, accessible, in line with user needs, and meets strict state, local, and federal guidelines.

Operates and supports the Audio & Video equipment in support of any meetings at ECUA / Ellyson. This includes managing the mixer console, recording the meetings, swapping camera views during meetings, running PowerPoint presentations, and ensuring all equipment is fully functional. Acts as the Point of Contact for the Audio / Video vendor who supports the system.

Assists in the maintenance, installation, and implementation of changes to the information processing system, i.e., preparing equipment for operation, initializing media, configuring systems, and loading software; performs specialized operations through the use of system utilities, e.g., system recoveries, system backups, system modifications, etc.

Assist in all phases of the organization's PC replacement program. Includes, but is not limited to, developing specifications for new equipment, configuration, and deployment.

Services equipment, conducts preventive maintenance, and calls repair service when necessary to ensure equipment is in good working order.

Confers with user staff regarding assigned functional program areas to ensure that user and system needs are met on a continuous basis; serves on a variety of committees and project teams.

Develops and provides training programs to user personnel in the proper use of equipment, software, and procedures and prepares technical user documentation.

Plans short-term activities and special projects; develops and implements work objectives; participates in management planning sessions by recommending changes in departmental policies, standards, and operating procedures.

Maintains current knowledge of technology, database applications, network applications, systems, and procedures

End User Administrator of ERP System, including timekeeping and document management.

All other duties as assigned.

Minimum Qualifications

Associate degree or equivalent from a college or technical school with major course work in computer science, systems science, management information systems, or a related field. (Educational documentation will be requested upon offer of employment.)

Three years of progressively responsible experience analyzing data processing systems needs, installing software, maintaining and troubleshooting hardware, and maintaining service to users, one year of which must have been assisting in the administration of a network system.

Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications :

Possession of a valid Driver License.

Employment offers to all new hires are contingent upon the job candidates successfully passing background and reference checks, nicotine screening, drug screening, and post job offer physicals (that may include pulmonary testing). Offers of transfers or promotion to current ECUA employees are not subject to nicotine screening. All applicants are subject to physical assessments as required by job.

Physical Requirements / Working Environment

While performing the essential functions of this job the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms, climb, bend or stoop; use standard office equipment, remain seated and maintain concentration for an extended period of time, lift and / or move up to 50 pounds, read printed materials and a computer screen, and communicate in person and over the telephone. Specific vision abilities required by this job include : close vision, ability to discriminate between colors, and ability to adjust focus.

While performing the essential functions of this job the employee may be required to work beyond normal working hours or may be called back in emergency situations.

The incumbent's working conditions are typically quiet.

Knowledge, Skills, and Abilities / Supplemental Information

MATERIAL AND EQUIPMENT USED :

Standard office equipment computer and peripheral equipment

Knowledge, Skills, and Abilities :

Knowledge of :

Business English, spelling, mathematics, and modern office practices.

Computer principles, techniques, and procedures for administrative and business applications.

Collection, inputting, analysis, and dispersal of departmental data into or out of a computer.

Computer operations and the concepts of utilities and application software.

Operating principles and characteristics of data processing systems and associated computer hardware utilized by the department.

Job planning, prioritizing, and scheduling techniques.

Basic accounting, business administration, and office procedures.

Office record keeping procedures and methods.

Development and organization of data files. Analyzing, documenting, and explaining program failures to technical / professional staff to ensure that system operational status is maintained.

Administering System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), and End Point Protection System.

Administering internal phone system, faxing, and metrics reporting.

Administering Exchange Server and Active Directory.

Audio and Video systems and any associated hardware, such as, but not limited to : Pan-Tilt-Zoom cameras, microphones, mixer consoles, amplifiers, equalizers, Large screen TVs, etc.

Skill in :

Electronically linking / accessing non-departmental automated systems for the sharing of information.

Elementary hardware / software diagnostic procedures.

Verbal and written communication, personnel interaction, and interpretation of information.

Operating a variety of computers and peripheral equipment.

Preparing and writing clear and concise reports.

Interpreting, applying, and explaining applicable laws, rules, and regulations pertaining to the appointing authority's mode of operation.

Researching data or situations, analyzing alternatives, and drawing valid conclusions.

Conferring with ECUA / departmental staff, citizens, customers, and local, state, and federal officials in person, over the telephone, and by computer for the retrieval and dissemination of data.

Supervising the activities of assigned clerical, technical, and support staff.

Coordinating multiple projects and meeting critical deadlines.

Exercising sound independent decision-making within established procedural guidelines.

Effectively analyzing, evaluating, and proposing recommendations for system improvements or modifications to the proper technical staff or support personnel.

Ability To :

Train users in technical support procedures.

Use software applications related to the job.

Teach non-technical users in the use and operation of the system.

Utilize application software and utilities to perform analysis, generate reports, sort, and categorize data, etc.

Operate multiple cameras and switch views, manage multiple outputs to screens and projectors, manage faders, zoom in-out, during live meetings

Troubleshoot and resolve software, hardware, and network problems.

ECUA offers competitive benefit choices for full-time employees and their dependents.

Benefits include, but are not limited to :

• 10 Paid Holidays
• Annual and Sick Leave
• Health, Dental, Vision, Life & Disability Insurance
• Florida Retirement System (FRS) Pension Plan and Investment Plan options
• Deferred Compensation Retirement Savings Plans
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Company-supplied Uniforms (for qualifying positions)

What is the highest level of education you have completed? (Educational documentation, vocational records, and / or military records showing coursework or training will be requested upon offer of employment.)

If you have an Associate's Degree or higher, is it in computer science, systems science, management of information systems, or a related field?

How many years of progressively responsible experience in the information technology field do you have, that includes first line technical support experience (i.e. software installations, end user support, file maintenance...)? This information must be listed on your application to receive credit.

Do you have a combination of education, training, and experience which provides the required knowledge, skills and abilities to perform the essential functions of this job?

Do you have a valid Driver License? If so, what Class

From the list below, select all the items that apply to your experience, skills, and knowledge.

Required Question

Salary : $50,710 - $83,699