Aggregate Equipment Billing Clerk

Job Overview
Emerald Equipment Systems is seeking to add an Aggregate Billing Clerk to join our team!

Emerald Equipment Systems is a full- service equipment sales and service company serving the needs of the aggregate and materials processing industries throughout the northeast.

The ideal candidate will be responsible for compiling and submitting manufacturer warranty claims and customer billing for repair and maintenance services rendered.

BENEFITS:

• 3 Weeks PTO accrued after 1 year of service
• Health, Vision, Dental, & Life Insurance
• 401K Matching
• Paid Holidays
• On-the-Job Training

Pay: $22.00 – 26.00 an hour

JOB DESCRIPTION:

Warranty Claim Processing:

• Compile and submit warranty claims ensuring all required documentation is included
• Enter warranty claim information into the company's ERP database (NetSuite)
• Communicate with technicians, coordinators, customers, suppliers, and manufacturers to resolve warranty issues.
• Track the progress of warranty claims and follow up with manufacturers to resolve outstanding issues or delays.
• Maintain detailed records of all warranty work, including parts, labor, and claim status.

Service Billing and Invoicing:

• Prepare and issue invoices for warranty work and other services.
• Verify the accuracy of invoices and ensure they are submitted on time.
• Process payments.
• Gather data, calculate charges and fees, and create quotes & invoices for billing purposes.

Customer Service:

• Provide prompt and courteous customer service, ensuring customer satisfaction with the warranty process.
• Address customer inquiries and resolve warranty-related issues.

Record Keeping:

• Maintain accurate records of all warranty claims and their resolution.
• Ensure accurate documentation for audit purposes.

OTHER DUTIES:

• Assist with other administrative tasks as needed
• Provides back-up to the accounting function (Invoice rent and sales monthly per contract, manage rental agreements and assist with renewals and compliance, & assist in service, rent and sales collections)
• Prepare ad-hoc reports organizing data for analysis
• Compile inventory information for weekly and monthly reporting
• Full-time role in an office setting
• Other tasks as assigned by supervisor
• Parts billing

QUALIFICATIONS:

• 2-3 plus years of general accounting experience required
• Knowledge of accounting procedures required
• Microsoft Office (Excel, Outlook, Word) proficiency required
• NetSuite experience preferred
• Knowledge of Parts & Service preferred
• Familiarity with industry regulations and standards preferred

SOFT SKILLS:

• Excellent communication skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Compliance focused
• Analytical thinking

SCHEDULE:

• 8-hour shift
• Monday to Friday
• Overtime as necessary

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $22 - $26