Intake Coordinator

JOB DESCRIPTION

Intake Coordinator- Home Health

REPORTS TO: Clinical Director/Assistant Administrator

JOB SUMMARY:

The Intake Coordinator performs a variety of administrative duties in the Emerald Home Health office, including but not limited to; clinical staff support, and scheduling Emerald Home Health employees to meet consumer needs.

The Intake Coordinator schedules field employees and provides administrative support for the Emerald Home Health and Home Care department operations. The Intake Coordinator understands basic clinical issues and conducts business diplomatically and confidentiality by using effective communication skills.

The Intake Coordinator functions as the front line, first point of contact to field staff. They may participate and provide written documentation on employee incidents to be used in counseling, as well as assist in the preparation of field staff evaluations.

DUTIES AND RESPONSIBILITIES:

• Acts as backup telephone receptionist for the home health department and follows telephone guidelines set forth in the Emerald Home Health manuals.
• Prepares materials and assists with the orientation process at the direction of the Clinical Director.
• Assists in training new personnel.
• Receives consumer calls and inquiries.
• Coordinates field employee schedules with current caseloads.
• Determines field employee availabilities and schedules.
• Confirms field employee assignments.
• Handles complaints tactfully and refers them to the Clinical Director or Assistant Administrator immediately.
• Assists in the preparations of employee evaluations under the direction of the Clinical Manager.
• Performs typing and other clerical duties at the direction of the Clinical Director or Assistant Administrator as assigned.
• Ensures consumer confidentiality.
• Receives and coordinates home health service requests.
• Verifies insurance data on prospective consumers.
• Schedules appropriate employees to meet home health consumer needs under the direction of the Clinical Manager.
• Maintain consumer clinical records/referrals in an orderly format in a secured area.
• Maintain consumer electronic medical record.
• Assist with mail collection and distribution.
• Order or purchase supplies for office (paper, toilet paper, paper towels, hand soap, coffee, creamer, etc.)
• Assists the Assistant Administrator, Clinical Director, and Clinical Manager with general clerical tasks.

QUALIFICATIONS/EDUCATIONAL REQUIREMENTS:

• College degree preferred from an appropriate institution.
• Highschool diploma or equivalent acceptable.
• Minimum of two years’ work experience in a customer service capacity.

Working experience in a high-pressure environment, including experience in adapting to changing priorities. Candidates must also have computer/ keyboard skills and proficiency in Microsoft Office software.

At Emerald Home Health we offer the following benefits for Full-Time Employees:

• 
  Medical Benefits
• Accident Plan
• Cancer Protection
• Short Term Disability
• Term Insurance
• Whole Insurance
• PTO for FT Home Health employees
• Employee Referral Bonus

PHYSICAL DEMANDS:

Office level work, Computer use, lift up to 30 pounds.

EQUAL OPPORTUNITY EMPLOYER:

Emerald Home Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

It is the policy of Emerald Home Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Emerald Home Health will reasonably accommodate qualified individuals so that they can perform essential job functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship on Emerald Home Health.