What are the responsibilities and job description for the Call Center Agent position at Emerald Logistix?
Department: Emerald Logistix
Location: Beaumont
Compensation: $17.25 - $24.00 / hour
Job Title: Call Center Agent
Location: Beaumont, TX
Job Type: Full-Time
Department: Customer Service
Reports To: Call Center Supervisor
Job Summary:
We are seeking a highly motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a passion for providing outstanding service.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate issues when necessary.
- Process orders, applications, or account updates as required.
- Conduct outbound calls for follow-ups, feedback collection, or sales opportunities.
- Maintain customer records and document interactions using CRM software.
- Meet or exceed performance metrics, including call handling time and customer satisfaction.
- Collaborate with team members and other departments to improve customer experience.
- High school diploma or equivalent; additional training or certifications are a plus.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in computer applications and CRM systems.
- Patience, empathy, and a customer-first attitude.
- Opportunities for career growth and development.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- A dynamic and collaborative work environment.
Salary : $17 - $24
