What are the responsibilities and job description for the Call Center Customer Service Agent position at Emerald Logistix?
About Core X Plug:
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description:
We are looking for enthusiastic and professional individuals to join our team as Call Center Customer Service Agents. In this role, you will be the first point of contact for customers, providing them with exceptional service and assisting with inquiries or concerns. The ideal candidate is friendly, empathetic, and a good communicator who can resolve issues effectively while maintaining a positive experience for customers.Pay Range:
$850 - $1150 weekly
Responsibilities:
- Answer inbound customer calls and respond to inquiries in a friendly, professional manner.
- Provide detailed information about products, services, and company policies.
- Assist with troubleshooting issues, processing orders, and resolving customer complaints.
- Maintain a high level of customer satisfaction by addressing customer concerns promptly and professionally.
- Keep accurate and detailed records of customer interactions and transactions in the system.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Process customer requests, including returns, exchanges, and account inquiries.
- Collaborate with other departments to address complex customer concerns or resolve issues.
- Meet or exceed performance metrics such as call resolution time, customer satisfaction, and
Qualifications:
- High school diploma or equivalent; some college or a relevant certification preferred.
- Previous experience in customer service or call center roles is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off (PTO) and holidays
- Training and development opportunities
- Employee wellness programs
- Opportunities for career growth within the company
Salary : $850 - $1,150
