What are the responsibilities and job description for the Customer Service Representative position at Emerald Logistix?
Department: Emerald Logistix
Location: New Orleans, LA
Compensation: $36,000 - $46,000 / year
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our growing team. As a Customer Service Representative at Emerald Logisticx, you will play a key role in ensuring that our clients receive exceptional service, assisting them with inquiries, and providing tailored logistics solutions. This is an excellent opportunity for someone with a passion for customer care and logistics
Key Responsibilities
Responsibilities:
- Provide high-quality support to customers by answering calls and emails in a timely and professional manner.
- Assist with resolving customer inquiries, complaints, and issues related to logistics and transportation services.
- Maintain accurate records of customer interactions and transactions.
- Process customer orders and track shipments as needed.
- Collaborate with other departments to resolve complex issues and improve customer satisfaction.
- Ensure adherence to company policies and procedures while offering customer solutions.
- Stay updated on product offerings and services to provide informed assistance.
Skills & Qualifications:
- Strong communication skills, both written and verbal.
- Ability to handle high-pressure situations and resolve conflicts.
- Excellent problem-solving skills and attention to detail.
- Previous experience in customer service or a related field is a plus.
- Basic knowledge of logistics and supply chain management is preferred.
- Proficiency in Microsoft Office Suite and CRM software.
- A positive, customer-focused attitude with the ability to work well in a team.
Benefits:
- Competitive salary ($36,000 - $46,000 per year).
- Opportunities for career growth and advancement.
- Health, dental, and vision insurance options.
- Paid time off (PTO) and holidays.
- Retirement plan options with company contributions.
- A supportive and dynamic work environment.
- On-the-job training and development programs.
Salary : $36,000 - $46,000
