What are the responsibilities and job description for the Customer Service Representative position at Emerald Logistix?
Department: Emerald Logistix
Location: Beaumont
Compensation: $17.25 - $24.00 / hour
Job Title: Customer Service Representative
Location: Beaumont, TX
Job Type: Full-Time
About Us
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat
- Assist customers with product-related questions and support
- Resolve customer complaints and issues in a timely manner
- Maintain accurate records of customer interactions and transactions
- Provide feedback and suggestions to improve processes and customer satisfaction
- Educate customers about our products and services
- High school diploma or equivalent; college degree preferred
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to handle multiple tasks and prioritize effectively
- Familiarity with customer service software and CRM systems
- Opportunities for career growth and development.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- A dynamic and collaborative work environment.
Salary : $17 - $24
