Network and Systems Administrator I

NETWORK AND SYSTEMS ADMINISTRATOR - I

Salary :  Range 45-48 ($8,297 – $10,861 / per month DOQ)

Employment Status : Regular, Exempt, Full-Time position

Benefit Package : Regular, Full-Time Employee Benefits

Remote Work : Option for Hybrid; Half of Scheduled Work Time in the Office After 6 Month Onboarding Period

Schedule : 5 x 8 with Flexible Schedule Options

Reports to : Technology Supervisor

To Apply : Visit https : / / www.epud.org / about-us / careers / to complete the online application and submit the following documents :

• Resume
• Veterans’ Preference Form, if applicable

Culture and Environment :

Emerald PUD is looking to add a knowledgeable, experienced, and motivated Network and Systems Administrator to our team. This position’s main priority is to maintain Emerald’s IT systems to ensure they are operating securely and reliably, while also providing support to end-users. We are looking for someone who can learn our systems quickly and promptly begin to help manage the daily and strategic system administration work.

We offer a robust and competitive benefit package, including exceptional medical coverage. In addition, Emerald covers the cost of the monthly medical premiums for employees and their dependents.

At Emerald PUD, we take great pride in delivering an essential service to our customers, with safety and reliability as our top priorities. As employees, we share a set of core values, which reflect the fundamental reasons we all choose to work here.

Core Values

Service

Flexibility

Empowerment

Reliability

Safety

Job Summary :

The Network and Systems Administrator plays a key role in Emerald’s long-term strategic plan. This position helps support the daily technical operations by ensuring the servers, network, endpoints and other IT systems are available, secure, and performing properly. This includes learning about and recommending new technology solutions. These critical functions help Emerald work towards its strategic initiatives while ensuring systems are operating in a secure and efficient manner.

Duties and Responsibilities :

Amount of time working in each function may vary.  It is expected that the amount of time spent performing each function will fluctuate as needed for an employee to successfully manage their schedule.

1.      Technology Administration and Support - Responsible for selection, configuration, maintenance, reliable operation and security of Emerald’s IT systems, which can include quickly responding to network or system outages in the office or remote sites after normal business hours. Provide first-tier support in tandem with other IT staff and contractors as needed for a variety of IT issues related to Emerald’s end user devices such as mobile devices, VDI clients, desktops, laptops and peripheral equipment such as printers. Creating documentation of the design and integration of internal systems and how-to articles for end user consumption. Regularly working to identify and implement cybersecurity best practices that align with Emerald’s organizational goals.  Work with Emerald’s vendors and contractors as needed to help achieve departmental and organizational goals and projects.

2.      Technical Guidance and Project Planning - Research, evaluate, and recommend new technology solutions that will address existing issues, meet business needs and / or support the long-term strategic plan. Assist with decision making and design to ensure the right solutions are selected and the integrations are successful. Thoroughly review and test new applications and systems before rolling out to end users. Provide technical input and guidance on utility projects and create detailed project plans for implementation. Present ideas, views, and project status updates in a clear and logical manner.

3.      Communication and Collaboration - Provide exceptional customer service to both internal and external customers to help build Emerald’s brand as a trusted advisor and utility provider of choice. Focus on developing strong working relationships with colleagues in order to gain trust and cooperation. Collaborate with end users and Technology Team members in an ongoing basis to identify opportunities and increase efficiencies. Communicate with vendors and development partners in a professional manner.

4.      Work Management - Take direction from Technology Supervisor and IT Administrator II to identify and prioritize tasks. Embrace the culture of empowerment by using sound judgment, thoroughly reviewing and analyzing problems, making reasonable recommendations, and developing alternate solutions when necessary. Work independently, take ownership of assignments, and follow through to ensure projects and tasks are completed on time and in a thorough manner. Take initiative to solve problems and explore opportunities to increase efficiencies.

5.      Perform other duties as assigned related to the job.

Job Skills :

1.      Must work well in a small team environment and collaborate across departments including peers, customers, and business partners. This position is a customer-oriented role focused on supporting utility employees and other stakeholders with their IT needs.

2.      Strong understanding of networking concepts and principles of systems administration.

3.      Strong understanding of principles of network security.

4.      Create work products independently, be self-directed, use sound judgement, and proactively work with others to solve problems.

5.      Manage projects in a timely and well-organized manner.

6.      Collaborate across departments including with peers, customers, vendors, and contractors.

7.      Willing and able to learn new concepts and adopt alternative techniques within the rapidly changing utility industry.

8.      Ability to clearly document IT infrastructure, workflows, standard operating procedures, and end user guides.

Experience :

1.      Minimum 5 years of experience in a network and / or systems administration role.

2.      Minimum 5 years of experience working with Microsoft Windows Server and related technologies such as Active Directory, DNS, DHCP, and Group Policy.

3.      Minimum 5 years experience administering or deploying with Microsoft Azure and Microsoft 365 services.

4.      Minimum 5 years experience directly supporting end users in a helpdesk capacity.

5.      Minimum 3 years experience working with common virtualization and VDI technologies. Experience with VMware vSphere and / or VMware Horizon preferred.

6.      Minimum 3 years experience administering or deploying enterprise switches, firewalls, and wireless systems.

7.      Minimum 2 years administering and deploying security operations solutions such as Security Awareness Training, Email and web security, EDR, IDS, SIEM, monitoring, patch management, and vulnerability management.

8.      Experience administering Linux and open source software a plus.

9.      Experience with scripting and automation a plus.

Education :

1.      Must have high school diploma or equivalent.

2.      Bachelors’ degree in Computer Science, Information Technology, or a similar field is a plus.

3.      Microsoft, VMware, Fortinet and Cisco certifications are a plus.

Working Conditions and Physical Demands :

1.      Prolonged periods sitting at a desk and working on a computer.

2.      Use of office equipment where some agility and hand-eye coordination is needed.

3.      Some physical effort, such as light lifting, carrying, or movement of items up to 25lbs, is needed.

4.      Office environment can include shared work spaces and exposure to consistent or frequent noise from employee conversations.

5.      Must be willing to work over the regular 40 hour / week schedule, be on an on-call rotation after normal business hours, and be willing to be called out for service in the event of a power outage or other emergency.

Ongoing or Recurring Tasks and Projects

The following is a list of ongoing or recurring tasks and projects to help demonstrate what a normal work day might look like and what the overall workload might include.

Daily :

Weekly :

Monthly :

Yearly :

Note :  This description is intended to represent the key areas of responsibility. It is not meant to be all-inclusive and does not prescribe or restrict the work that may be assigned. Nothing in this description restricts EPUD’s right to assign or reassign duties and responsibilities to the job at any time. Job descriptions may occasionally be updated, as necessary, to reflect evolving business needs.

Salary : $8,297 - $10,861