What are the responsibilities and job description for the Business Manager - Compute & Storage Segment position at Emerald Resource Group?
Job Title : Compute and Storage Manager
Job Location : Cleveland, OH (Hybrid)
Compensation : Up to 127k
Responsibilities :
Strategy & Planning :
Provide leadership in planning, designing, developing, and executing process improvements with a focus on simplification and optimization.
Offer architectural expertise, direction, and assistance to Systems Analysts, Engineers, Architects, and stakeholders.
Define business requirements, systems, and storage goals by collaborating with clients, peers, and decision-makers, and address business systems issues.
Present hardware and software solutions to IT management.
Engage with vendors to evaluate solutions aligning with business and IT objectives.
Contribute to the annual budgeting process by recommending required resources.
Research emerging infrastructure technologies and recommend solutions that enhance cost-effectiveness, systems flexibility, and security.
Collaborate with other IT teams to ensure exceptional service delivery.
Lead projects to expand or upgrade technical capabilities.
Acquisition & Deployment :
Conduct research on hardware and software products to contribute to solution roadmaps.
Participate in deploying new systems, releases, versions, and maintenance modifications to systems software.
Coordinate solution implementations with clients and staff, including contracted services.
Deploy service solutions that simplify processes, optimize service delivery, or address problems.
Operational Management :
Provide leadership for team members designing and leading projects to implement solutions addressing multiple platform processing requirements.
Ensure IT adherence to availability, reliability, governance, and business needs.
Ensure team members have the tools to monitor control systems, collect performance data and metrics, and prepare summary reports.
Enable team members to install and configure software and hardware products, ensuring compatibility.
Contribute to service level goals and objectives development.
Lead team members in implementing and updating policies, procedures, and technologies for infrastructure products and services.
Foster a culture of process automation for optimizing results.
Ensure team members measure and report on services rendered, solutions delivered, and problems resolved.
Provide disaster recovery capability and support for critical systems and support environments.
Offer feedback and guidance to managed service providers.
Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring.
Provide guidance and mentoring to staff members for development plans, training, skills assessment, career planning, and goal planning.
Incidental Functions :
Assist with other projects to enhance efficiency and effectiveness.
Work closely with team members on Change Management preparations and implementations, providing leadership and technical subject matter expertise.
Provide detailed design regarding application architecture solutions, changes, and production modifications.
Attend meetings with the team, clients, peers, management, and vendors.
Formal Education & Certification : - Bachelor's Degree (or foreign equivalent) or at least 12 years of experience in Information Technology or Business.
Knowledge & Experience :
8 years of IT-related experience.
2 years of supervisory experience or team responsibility.
4 years of experience with platform server and / or storage theories, principles, and practices.
4 years of in-depth hands-on experience with systems, storage, hosting, and security architectures and design.
4 years of enterprise administration experience with Storage, VMware, Windows, Linux, and / or Unix systems.
2 years of Virtualization technology expertise.
Solid knowledge of (SAN, NAS, RAID, Fibre Channel, clustering, and encryption) technologies.
Working knowledge and experience with Active Directory, DHCP, DNS, File Services, virtual machine hosting, and vulnerability management.
Working knowledge of network protocols.
Skills in security, privacy protection, and audit-oriented principles.
Experience managing relationships with partners and vendors.
Experience defining and managing contractual human resources.
Knowledge of storage management solutions software, techniques, and procedures.
Working knowledge of data retention practices and laws.
Experience with MS Project and Visio for project management leadership.
Experience leading projects.
Understanding of IT processes like Incident Management, Problem Management, Change Management, and Configuration Management.
Experience in developing documentation and presenting solutions to management and teams.
Skills in organization, planning, and communication.
Personal Attributes :
Strong analytical, conceptual, and problem-solving skills.
Logical reasoning and problem-solving abilities.
Strong verbal and written communication skills.
Ability to mentor junior team members.
Strong presentation and interpersonal skills.
Ability to prioritize and execute tasks in a high-pressure environment.
Team-oriented and collaborative.
Commitment to fostering a culture of inclusion and diversity.
Willingness to travel to domestic and international sites.
Flexibility to work outside the standard office 7.5-hour workday when necessary.
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