What are the responsibilities and job description for the Director of Program Management position at Emerald Technologies?
Company (an Emerald Technologies company) has an exciting opportunity for a Director of Program Management to join its San Jose team!
At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers JOB SUMMARY:
The Director of Program Management will lead a team of Program Manager’s and is responsible for the overall “Customer Experience” the team delivers to all customers within portfolio.
The Director is responsible for the following:
- Hire, develop and retain high performing team.
- Drive customer Growth Strategy and Relationship Development.
- Achieve superior customer satisfaction.
- Execution of tactical business processes (i.e. targeted inventory turns)
- Commercial / Contract Management (I,e, forecasting, pricing and contract management)
RESPONSIBILITIES:
Leadership:
- Hire, develop and retain top talent.
- Member of site leadership team.
- Assess and develop each member of the team.
- Collaborate with leaders across business to achieve shared goals.
Growth Strategy & Relationship Development:
- Responsible for the development and execution of the “Account Plan” / Growth Strategy”.
- Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
- Responsible for revenue forecasting by account to achieve best in class on forecast to actual revenue metrics.
- Responsible for RFQ / Quotation/ Proposal process. Will facilitate timely quote submissions, setting customer component standards and ensures pricing integrity.
- Responsible for Opportunity Sales Process.
Customer Experience and Satisfaction:
- Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
- Gains customer’s confidence as a trusted partner by achieving continuity of supply.
- Adjusts commits to capacity and material availability with ongoing customer communication.
Tactical Business Execution:
- Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
- Responsible for tactical day-to-day business execution.
- Ensure optimized inventory by facilitating excess/obsolete reporting to achieve targeted inventory turns.
- Manages cross functional teams consisting of production, engineering, test, QA, materials and planning.
- Understands all aspects required to launch a new program or order.
- Responsible for order management and acknowledgement, change management and resulting scope creep, customer reporting, communication, and business issue resolution.
- Responsible for the tracking relevant metrics and drive action items to end results both internally and externally.
Responsible for monthly revenue attainment. - Conduct team meetings, documents issues, and proactively keep internal and external customers informed of status and overall status of the program.
Benefits of the Job:
- Competitive medical, dental, and vision benefits.
- Health Savings Account/Flexible Spending Account
- 401K and company matching with no vesting period
- PTO for rest and relaxation
- Gym reimbursement (through Anthem)
- Employee Assistance Program
- A safe and inclusive work environment with team and management support
- Employee training and development
- Community service and philanthropic initiatives
- Employee appreciation and events
- Career advancement opportunities
- Employee Referral program
- Employee discounts
QUALIFICATIONS:
- Bachelor's degree in related field with 10 years in the field of Program Management, preferably in a manufacturing environment.
- Minimum of 2 years leading teams.
- Knowledge of manufacturing, engineering and technical services
- Experience driving customer account development.
- Strong customer relations and problem-solving skills are a must.
- Experience in managing customer revenue growth and commercial management/execution.
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
- Ability to work in a team environment.
- Strong verbal and written communication skills are required.
- Some travel may be required.
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.
At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
