Program Manager Assistant

Bestronics, Inc (an Emerald Technologies company) has an exciting opportunity for a Program Manager Assistant to join its San Jose team! This position works with the Program Management team and related departments to meet all program delivery goals. Will ensure customer orders and quotations are processed and other requirements are met effectively and on a timely basis. Record and report the status of product returns, repairs, replacements, sales orders, and delivery schedules. Maintains records of returns, schedule changes, product enhancements or changes, and product pricing, and resolves return credit problems. Responsible for tracking, documentation, and reporting for both internal and external stakeholders.

At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

JOB SUMMARY:

Works with Program Management team and related departments to meet all program delivery goals. Will ensure customer orders and quotations are processed, and other requirements are met effectively and on a timely basis. Records and reports the status of product returns, repairs, replacements, sales orders, and delivery schedules. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. Responsible for tracking, documentation and reporting for both internal and external stakeholders.

RESPONSIBILITIES:

• Collaborate with Program Manager to ensure accurate ship dates, commit dates and improve on-time delivery.
• Prepare reports for key business indicators.
• Assist Program Manager to manage all commercial aspects of the business including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
• Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into computer system per system requirements and established procedures. Issue order confirmations to customers as necessary. 
• Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
• Collect information from customers regarding product or service complaints. Process information in accordance with company compliant procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
• Receive and respond to customer invoicing questions and work with accounting to resolve
• Book customer POs into the system for PM team, ensuring consistency of PO with our quotes and terms
• Create packings slips and other documents needed for daily shipments for the PM team
• Create daily/ weekly reports for the PM team to review and send to customers
• Helps coordinate process flow of quotes and new products through Engineering, Purchasing, and Production.

QUALIFICATIONS:

• Minimum of 3 years in Customer Service, Program Administration, or a similar role.
• Strong verbal and written communication skills.
• Ability to work independently and efficiently under pressure in a fast-paced environment
• Ability to quickly learn new software tools (ie: M2M, Portus, etc)
• Proficiency in all Microsoft Office applications, but advanced expertise of Excel needed
• Ability to manage multiple priorities at the same time, providing clear communication of status to all stakeholders

Benefits of the Job:

• Competitive medical, dental, and vision benefits
  
• Health Savings Account/Flexible Spending Account
• 401K and company-matching with no vesting period
• PTO for rest and relaxation 
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support 
• Employee training and development
• Community service and philanthropic initiatives 
• Employee appreciation and events 
• Career advancement opportunities 
• Employee Referral program 
• Employee discounts 

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor, and Telecommunications sectors.  However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguish us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary : $85,000 - $90,000