What are the responsibilities and job description for the Sales Operations Manager position at Emerald Transportation Solutions?
Emerald Transportation Solutions is seeking a dynamic Sales Operations Manager to support our sales team as we expand into new markets and drive growth. This role is pivotal in ensuring operational excellence while delivering an exceptional customer experience from sales to delivery. As a key partner to sales leadership, the Sales Operations Manager enhances efficiency, streamlines processes, and provides valuable insights and tools to boost sales productivity. With a strong customer-facing component, this role is dedicated to delighting clients through unparalleled service at every stage of their journey.
Duties and Responsibilities
- Driving customer satisfaction by ensuring timely delivery, facilitating pro-active customer communication, streamlining internal processes.
- Assist in developing and updating sales process documentation and training materials.
- Lead efforts to streamline and optimize sales processes and deal closure to increase efficiency, productivity, and overall effectiveness.
- Evaluate and implement sales automation tools, CRM systems, and other technologies to support the sales team and enable scalable growth.
- Utilize advanced data analysis techniques to assess sales performance metrics and KPIs, identifying trends, patterns, and areas for improvement.
- Develop comprehensive sales performance dashboards and reports to provide actionable insight for sales leadership and senior management.
- Generate regular and ad-hoc sales reports, forecasts, and dashboards to provide visibility into sales performance and inform strategic decision-making.
- Work closely with sales leadership to set and adjust sales quotas, goals, and incentive programs, ensuring alignment with company objectives and market realities.
- Provide the sales team with the necessary tools, training, and support to enhance their capabilities and empower them to achieve their targets.
- Foster strong collaboration with marketing, finance, product operations and engineering other relevant departments to ensure alignment and mutual support for sales initiatives and objectives,
- Other duties as assigned.
Job Skills and Requirements
- Bachelor's degree in business, marketing, or related field
- Seven years of Sales Support and Customer Service experience, preferably in transportation, logistics or automotive retail.
- Proven track record of success in driving sales operations, sales strategy, and revenue growth.
- Demonstrated ability to lead cross-functional teams and drive process improvement.
- Strong analytical and problem-solving skills with the ability to effectively analyze complex sales data, identify trends, and derive actionable insights to drive strategic decision-making.
- Strong track record of exceeding sales targets and driving revenue.
- Proven ability to lead, mentor, and develop a high-performing sales operations team. Fostering a culture of continuous improvement, accountability, and professional growth.
- Demonstrated ability to lead and inspire a team to achieve results.
- Proficiency in defining, tracking, and analyzing key sales performance metrics and KPIs, such as conversion rates, pipeline velocity, win/loss analysis, and sales forecast accuracy.
- Experience developing and maintaining comprehensive sales performance dashboards, reports, and visualizations to provide senior management and sales leadership actionable insight.
- Excellent verbal and written communication skills.
- Strong Software skills, including using Microsoft Office Suite and CRM software (Salesforce a plus).
- Ability to travel as required (10%).
Why join us?
- Base Salary plus Bonus
- Medical, Dental, and Vision insurance.
- Paid Time Off.
- Flexible spending accounts and 401(k).
- Tuition reimbursement.
- Employee assistance program.
Physical Setting
- Headquarters: 180 Etowah Trc. Fayetteville GA 30214
Schedule
- Monday-Friday
Reports to: VP of Sales and Marketing
