What are the responsibilities and job description for the Manager, Event App Program position at Emerald?
Overview
Emerald is seeking an Event App Program Manager to support our digital event products team and assist Emerald’s show brands with execution of their digital show components such as mobile apps and matchmaking. This role is responsible for assisting with the configuration of the mobile app and matchmaking elements through our partners web-based platform to ensure completeness of content, data, sponsorship presence and navigation, to deliver the application according to the launch schedule.
This position can be performed remotely, but we prefer employees hired to be within a commutable distance to the Alpharetta, GA office location.
Emerald Holding, Inc. (NYSE: EEX) is the largest U.S.-based B2B event organizer, empowering businesses to succeed year-round by expanding meaningful connections, developing influential content, and delivering powerful commerce-driven solutions. As the owner and operator of a curated portfolio of B2B events spanning trade shows, conferences, B2C showcases and a scaled hosted buyer platform, Emerald delivers dynamic solutions across leading industries through its robust content and e-commerce marketplace. Emerald is a trusted partner for its thousands of customers, predominantly small and medium-sized businesses, playing a pivotal role in driving year-round commerce through streamlined buying, selling, and networking opportunities. Powered by an experienced team, Emerald is fostering meaningful engagement and delivering unparalleled market access with a commitment to driving business growth 365 days a year.
Join Us at Emerald
At Emerald, we are dedicated to building a workplace where everyone feels valued and included. We actively seek out diverse talent and fresh perspectives, embracing a wide range of professional backgrounds and experiences. Our skills-based hiring approach focuses on capabilities and potential. Over 90% of our roles don’t require a college degree, except for specialized fields like legal, finance, and accounting.
Come grow with us!
Compensation & Benefits
Target Compensation: $ 60,000-65,000
Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.
We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, 401(k) plan with a company match, medical/dental/vision coverage, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs, and mental wellness tools such as weekly guided meditation programs.
If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at Careers@EmeraldX.com .
Emerald is seeking an Event App Program Manager to support our digital event products team and assist Emerald’s show brands with execution of their digital show components such as mobile apps and matchmaking. This role is responsible for assisting with the configuration of the mobile app and matchmaking elements through our partners web-based platform to ensure completeness of content, data, sponsorship presence and navigation, to deliver the application according to the launch schedule.
This position can be performed remotely, but we prefer employees hired to be within a commutable distance to the Alpharetta, GA office location.
- Manage end-to-end app implementation process. Delegate work between event/show staff, platform provider staff, and event app resources.
- Working with show teams to collect materials to build or augment customer profiles.
- Uploading graphics, media and data to the platform. Edit these materials when necessary.
- Reviewing customer data and show agenda data to relay missing or incomplete information back to show brand for correction.
- Conforming to brand guidelines to create navigational elements for both the mobile and web-based versions of the application.
- Working with show marketing teams for use of proper language and labelling.
- Perform quality assurance checks alongside show team to deliver an optimal customer experience.
- Collaborate with show marketing to build out in-platform email sends and influence additional marketing to optimize user uptake of app.
- Troubleshoot application issues as they arise and escalate to the proper people/groups for resolution.
- Work with show floor mapping solution to ensure all locations match our customer data and are labelled correctly.
- Support and guide show teams for components they must deliver for you to fulfill your obligations.
- Assisting with creation of best practices documentation and influencing usage across show brands.
- Understand and identify key app usage metrics and influence changes to implementation based on
- Bachelor’s degree in Marketing or Business preferred
- Comfortable with digital tools and experience using web/cloud-based applications
- Should be comfortable working with spreadsheets and CSV files.
- Have some experience with basic graphic edits- resizing, transparent backgrounds, file type changes. Some HTML knowledge would be helpful as well.
- An eye for user interfaces, visualization and understanding how a user would navigate a mobile application.
- Detail-oriented, ability to spot inconsistencies and errors during review.
- An effective communicator with excellent follow-up skills.
- Organized multi-tasking capability. Ability to handle multiple shows and objectives at the same time.
- A self-starter, good at working independently, but collaborative with group when needed.
- Strong customer focus both external and internal. Able to work directly with customers when needed.
- Ability to work successfully under tight deadlines, late changes and additions.
- Solution thinker, able to suggest new/and better ways to accomplish work to streamline processes.
Emerald Holding, Inc. (NYSE: EEX) is the largest U.S.-based B2B event organizer, empowering businesses to succeed year-round by expanding meaningful connections, developing influential content, and delivering powerful commerce-driven solutions. As the owner and operator of a curated portfolio of B2B events spanning trade shows, conferences, B2C showcases and a scaled hosted buyer platform, Emerald delivers dynamic solutions across leading industries through its robust content and e-commerce marketplace. Emerald is a trusted partner for its thousands of customers, predominantly small and medium-sized businesses, playing a pivotal role in driving year-round commerce through streamlined buying, selling, and networking opportunities. Powered by an experienced team, Emerald is fostering meaningful engagement and delivering unparalleled market access with a commitment to driving business growth 365 days a year.
Join Us at Emerald
At Emerald, we are dedicated to building a workplace where everyone feels valued and included. We actively seek out diverse talent and fresh perspectives, embracing a wide range of professional backgrounds and experiences. Our skills-based hiring approach focuses on capabilities and potential. Over 90% of our roles don’t require a college degree, except for specialized fields like legal, finance, and accounting.
Come grow with us!
Compensation & Benefits
Target Compensation: $ 60,000-65,000
Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.
We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, 401(k) plan with a company match, medical/dental/vision coverage, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs, and mental wellness tools such as weekly guided meditation programs.
If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at Careers@EmeraldX.com .
Salary : $60,000 - $65,000
