Registration Operations Coordinator

Overview

Emerald is offering an exciting opportunity to be at the forefront of our registration processes across a portfolio of events, ensuring seamless and accurate management of participant enrollment and data. Whether it is coordinating event registrations, updating databases, or providing essential support to our team and clients, this role requires a meticulous eye for detail, exceptional organizational skills, and a passion for delivering outstanding service. We're looking for dedicated candidates who thrive in fast-paced environments and are eager to contribute to a dynamic team.

The ideal candidate will have precise attention to detail, an impeccable penchant for staying organized and keeping all stakeholders informed, be a creative and flexible problem solver, and have a customer-focused mindset.

Registration Operations Coordinators are required to be onsite at most of the events they support. The Registration Ops Coordinator must be comfortable with traveling from the onset of this position.

This role will require travel of up to 15-20%.

This position will be based out of our Alpharetta, GA office.

Responsibilities

• Participate in registration planning meetings, event team meetings, online registration website testing, and providing quality control throughout the registration cycle
• Contribute to organization effectiveness by acquiring full understanding of the registration process for each of their events
• Ensure accurate data entry and maintain registration databases
• Provide support to show registrants and exhibitors when escalation from internal teams and/or vendor customer service team is necessary
• Support internal teams (Marketing/Sales/Operations/Buyer Relations/Delegate Sales Teams) registration related requests in an accurate and timely manner
• Support registration approvals on shows that Buyer Relations does not manage.
• Ensure communication with vendors and internal staff is timely, clear, and accurate, adhering to specifications from internal processes and/or vendor requirements
• Order registration supplies as requested by the Registration Ops Manager
• Open communication with the Registration Ops Manager while executing the registration process onsite at each assigned event, including ensuring all requirements are met, expectations for each vendor and temporary staff are clear, communication lines are open, and any issues are resolved quickly
• Assist Registration Operations Manager with special registration projects as assigned
• Support the Registration Operations team with other events as required
• Travel to events and provide onsite support

Qualifications

• Must be able to travel 15-20%
• Experience providing administrative support
• High proficiency in Microsoft Office: Word, Excel, Outlook
• Exceptional customer service skills
• High attention to detail
• Strong organizational skills
• Strong oral and written communication skills
• Degree not required

ABOUT EMERALD

Emerald Holding, Inc. (NYSE: EEX) is the largest U.S.-based B2B event organizer, empowering businesses to succeed year-round by expanding meaningful connections, developing influential content, and delivering powerful commerce-driven solutions. As the owner and operator of a curated portfolio of B2B events spanning trade shows, conferences, B2C showcases and a scaled hosted buyer platform, Emerald delivers dynamic solutions across leading industries through its robust content and e-commerce marketplace. Emerald is a trusted partner for its thousands of customers, predominantly small and medium-sized businesses, playing a pivotal role in driving year-round commerce through streamlined buying, selling, and networking opportunities. Powered by an experienced team, Emerald is fostering meaningful engagement and delivering unparalleled market access with a commitment to driving business growth 365 days a year.

Join Us at Emerald

At Emerald, we are dedicated to building a workplace where everyone feels valued and included. We actively seek out diverse talent and fresh perspectives, embracing a wide range of professional backgrounds and experiences. Our skills-based hiring approach focuses on capabilities and potential. Over 90% of our roles don’t require a college degree, except for specialized fields like legal, finance, and accounting.

Come grow with us!

COMPENSATION & BENEFITS

Target Compensation: $50,000 (Non-Exempt)

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, 401(k) plan with a company match, medical/dental/vision coverage, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs, and mental wellness tools such as weekly guided meditation programs.

If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at Careers@EmeraldX.com.