What are the responsibilities and job description for the Technical Support Representative position at Emerchant Authority?
Job Title: Entry-Level Technical Support - Merchant Services
About eMerchant Authority:
At eMerchant Authority, we empower businesses by providing seamless and secure merchant services solutions. As a trusted partner in the payments industry, we enable merchants of all sizes to accept payments with confidence and ease. We are growing rapidly and are looking for motivated, customer-oriented individuals to join our team. If you’re excited about technology and helping businesses thrive, this is the perfect opportunity for you!
Position Overview:
As an Entry-Level Technical Support Representative at eMerchant Authority, you will play a vital role in supporting our customers by resolving technical issues related to payment processing and related technologies. You’ll work closely with a supportive team to troubleshoot issues, assist with setup and configurations, and ensure merchants have the tools they need to succeed. This is an excellent opportunity for individuals eager to start a career in technical support and merchant services.
Key Responsibilities:
- Provide excellent technical support via phone, email, and chat for merchant services customers, including payment gateways, POS systems, and hardware.
- Troubleshoot and resolve technical issues involving payment processing, software, and hardware configurations.
- Guide customers through the setup and installation of payment solutions, including terminals and software.
- Maintain detailed records of customer issues, troubleshooting steps, and resolutions in our ticketing system.
- Escalate complex issues to senior team members or other departments when necessary.
- Deliver high-quality service and provide consistent updates to customers regarding their cases.
- Educate customers on basic troubleshooting techniques and product functionality to help them resolve future issues independently.
- Stay up to date with industry best practices and product knowledge to ensure accurate and informed customer support.
Qualifications:
- Basic understanding of computer hardware, software, and networking concepts.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving abilities.
- A passion for helping people and delivering excellent customer service.
- Ability to work both independently and as part of a collaborative team.
- Eagerness to learn new systems, tools, and technologies.
- Previous experience in customer support or technical roles is a plus but not required.
What We Offer:
- Competitive salary and comprehensive benefits package (healthcare, retirement, paid time off, etc.).
- Paid training and development opportunities.
- A positive and inclusive company culture.
- Career growth potential within eMerchant Authority.
- Access to industry-leading tools and technologies.
Careers@emerchantauthority.com
Job Type: Full-time
Pay: $36,400.00 - $61,500.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Hourly pay
- Retention bonus
- Yearly bonus
Schedule:
- Monday to Friday
Work Location: In person
Salary : $36,400 - $61,500