What are the responsibilities and job description for the Workforce Coach position at EMERGE Community Development?
II. Job Summary
The primary objective of this position is to perform career coaching and case management services for adult participants of EMERGE Workforce Development department. This position is responsible for providing one-on-one coaching, job placement, job retention, career laddering, resource referrals, and related case management services; conducting case note documentation and data entry, and other administrative tasks to ensure compliance with agency/funder guidelines; and maintaining effective outcomes-driven relationships with participants and stakeholders. To perform this job successfully, you must be able to carry out each essential duty satisfactorily.
III. Core Job Functions
The Workforce Coach performs a wide range of duties including but not limited to the following:
Education and Experience
The primary objective of this position is to perform career coaching and case management services for adult participants of EMERGE Workforce Development department. This position is responsible for providing one-on-one coaching, job placement, job retention, career laddering, resource referrals, and related case management services; conducting case note documentation and data entry, and other administrative tasks to ensure compliance with agency/funder guidelines; and maintaining effective outcomes-driven relationships with participants and stakeholders. To perform this job successfully, you must be able to carry out each essential duty satisfactorily.
III. Core Job Functions
The Workforce Coach performs a wide range of duties including but not limited to the following:
- Conduct the recruitment, orientation, intake, assessment, and individual employment plan development of program participants.
- Provide career coaching and case management services to a caseload of assigned participants, assisting them to remove barriers that interfere with obtaining employment. Provide ongoing support and supportive services.
- Assess participants’ skills, interests, and aptitudes by administering relevant testing and inventory assessments.
- Perform job retention activities, career advancement services and connect participants to training programs and educational opportunities as needed. Monitor accountability of participants ensuring program regulations and contract requirements are met.
- Maintain accurate and timely case notes on all participant contacts and document activities. Work effectively and efficiently in multiple internal and external databases. Maintain records that meet agency funder expectations and agency requirements.
- Serve as a liaison to participants and employer to answer questions; resolve problems/concerns and ensure a productive employment experience for all parties involved.
- Occasionally transport participants to training, job interviews, or other service-related areas based on needs.
- Perform any other tasks and duties necessary in order for the agency to meet its mission.
- Essential Job Function
Education and Experience
- Associate degree in human services, psychology, or related field. Bachelor's degree preferred. An equivalent of combined education and work experience may be considered.
- Minimum of two (2) years relevant case management, employment, job development and/or vocational counseling work experience.
- Experience working with underserved populations from various backgrounds and cultures.
- Experience engaging underrepresented communities and conducting community outreach.
- GCDF certification preferred, must obtain within one year of employment.
- Ability to effectively work, communicate, and build sound relationships in a mission-driven agency whose clients and staff reflect significant diversity with respect to race, ethnicity, gender, orientation, socio-economic status, nationality, and religion.
- Ability to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- Ability to communicate effectively with diverse audiences using appropriate and effective communication tools and techniques.
- Ability to work as a team member, as well as independently.
- Ability to facilitate meetings, group workshops, orientations.
- Ability to provide holistic case management services and keep detailed, accurate records with respect to data privacy and confidentiality.
- Knowledge of counseling methodologies.
- Knowledge of current workforce and labor market trends, job development practices, and local companies and community organizations throughout the Twin Cities metropolitan area for the purpose of job placements and internship site development.
- Knowledge of employment assessments, career laddering, MFIP/ SNAP, refugee, and educational support services.
- Understanding of barriers created by poverty and racism.
- Skilled in the use of Microsoft Office and database applications, including but not limited to Word, Excel, PowerPoint, and Outlook. Workforce One is preferred.
- Ability to travel between multiple agency locations.
- Valid MN Drivers’ License, access to reliable, insured transportation, and the ability to meet agency’s driving requirements including proof of insurance.
- **Some Workforce Coach roles may require fluency in multiple languages
