What are the responsibilities and job description for the Broker Support Coordinator position at EMERGE?
We are partnered with the fastest growing health insurance marketplace, leveraging advanced technology and personalized service to simplify the enrollment process for Medicare enrollees. Backed by the industry's top carriers and investment partners, their passionate and innovative teams are dedicated to transforming the healthcare experience.
The Insurance Broker Support Specialist assists brokers and internal teams by providing operational and administrative support. In addition to liaising between brokers and various departments, this role also involves using and optimizing CRM systems, managing broker data, and participating in the creation and maintenance of internal systems that streamline processes and improve service delivery.
Rewards:
- Competitive salary of $27/hour overtime during AEP season
- Comprehensive Medical, Dental, and Vision coverage
- PTO and holiday pay
- 401(k) matching
- Advancement Opportunities
Requirements:
- Proficiency in using CRM platforms (e.g., Salesforce, Jira, AgentSync, Sircon) to track and manage broker data, communications, and performance. Experience in creating or improving internal workflows and systems is highly valued.
- Understanding health insurance policies, plans, and industry regulations to provide accurate and helpful information to brokers.
- Strong ability to enter and manage data with accuracy, ensuring records and documents in CRM systems are complete and error-free.
- Ability to troubleshoot issues, optimize processes, and leverage system data to drive improvements.
- Strong interpersonal and communication skills for training brokers, collaborating with internal teams, and addressing broker inquiries effectively.
Responsibilities:
- Respond to broker inquiries regarding policy details, product offerings, eligibility requirements, and claims processing.
- Provide clear, concise information on available health insurance plans, benefits, and updates.
- Serve as the point of contact for brokers requiring assistance with policy enrollments, renewals, claims, and changes
- Assist in the preparation, submission, and tracking of insurance applications, claims, and policy changes.
- Conduct regular audits of CRM and internal system data to ensure that broker information is accurate and up to date.
Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply
Salary : $27
