Customer Service Representative - Broomfield

We are partnered with a national law firm boasting over four decades of experience. They have built a stellar reputation for delivering exceptional customer service and specialized collection services nationwide, particularly in addressing overdue tolls. The firm takes pride in its approach to recovering delinquent debts by establishing connections with their customers and devising manageable payment plans that prioritize affordability.

The role of a Customer Service Representative within this firm combines aspects of customer service and collections. The primary focus is on engaging with customers regarding their outstanding tolls, and employing empathy to collaboratively create reasonable payment plans that won't break the bank. This position provides comprehensive training, attractive benefits, ample opportunities for career advancement, and a consistent Monday-Friday schedule, allowing you to get your nights and weekends back.

REWARDS

• $20/hour on a temporary to permanent basis
• Monday through Friday schedule - no nights!
• Grow your phone and communication skills
• Excellent experience in a professional (law) environment
  
  

Requirements

• Pass a 5-Panel Drug Test and Background screening
• Availability during the hours: M-TH 11AM-8PM and F 9AM-5PM
• Previous phone or call center experience preferred
  
  

Responsibilities

• Both collections and customer service
• The goal of this role is to collect funds for government clients
• Assisting with customers understanding the charges they have incurred
• Creating a reasonable repayment plan that makes sense for their income and budget
  
  

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply