What are the responsibilities and job description for the Quality Assurance Analyst position at EMERGE?
We are partnered with the fastest growing health insurance marketplace, leveraging advanced technology and personalized service to simplify the enrollment process for ACA and Medicare enrollees. Backed by the industry's top carriers and investment partners, their passionate and innovative teams are dedicated to transforming the healthcare experience.
The Quality Assurance Analyst will be responsible for conducting regular audits of the call center operations, focusing on compliance with industry regulations, internal policies, and customer service standards. This position requires a thorough understanding of insurance industry regulations and excellent analytical skills.
REWARDS
- $20-25/hour
- Comprehensive Medical, Dental, and Vision coverage
- PTO and holiday pay
- 401(k) matching
- Advancement Opportunities
Requirements
- Minimum of 1 year of experience in compliance auditing, preferably in the insurance industry
- Knowledge of insurance industry regulations and compliance standards
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Proficiency in Microsoft Office suite and data analysis tools.
- Attention to detail and ability to manage multiple audits simultaneously
RESPONSIBILITIES
- Conduct regular compliance audits of call center operations, including call recordings and documentation
- Analyze audit results to identify areas of non-compliance and potential risks
- Prepare comprehensive reports detailing audit findings and recommended corrective actions
- Work closely with management to implement improvements and address compliance gaps
- Stay up-to-date with changes in insurance regulations and industry standards
- Assist in developing and implementing compliance training programs for call center staff
- Ensure adherence to data protection regulations, including HIPAA and other relevant standards
- Monitor call center practices to maintain compliance with Do Not Call Registry and other telemarketing regulations
Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.
Salary : $20 - $25
