What are the responsibilities and job description for the Senior Customer Success Manager position at EMERGE?
We are partnered with a leading climate technology company dedicated to helping energy companies improve their environmental performance through advanced data solutions. By deploying high-fidelity sensors and leveraging real-time data analytics, they empower businesses to reduce methane emissions, enhance operational transparency, and meet sustainability goals. Their innovative platform enables operators to monitor and manage environmental risks, ensuring compliance and delivering actionable insights for emissions reduction.
We are seeking a Senior Customer Success Manager to drive product adoption, customer retention, and relationship-building within the oil and gas industry. As a trusted partner to our clients, you will lead the post-sale process, coordinate the deployment of cutting-edge technologies, and ensure the delivery of measurable results. This is an opportunity to make a tangible impact by helping customers achieve their environmental objectives while driving the company’s growth.
REWARDS
- Competitive base salary between $125,000 - $150,000k commission opportunities
- 99% coverage for medical, dental, and vision insurance (50% for additional beneficiaries)
- 401(k) plan with 3% company match
- Hybrid work schedule with 3 days a week in-office (Dog Friendly!)
- 4 Weeks of PTO and 11 Federal Holidays
- 12 weeks of parental leave
- Monthly stipend for transportation or wellness
REQUIREMENTS
- 5 years of experience in customer success, account management, or related field, preferably within SaaS or environmental technology
- Proven ability to manage enterprise-level relationships and complex technical implementations
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences
- Experience with Salesforce and customer success tools
- Bachelor’s degree in Environmental Science, Engineering, Business, or related field
- Experience in the oil and gas or environmental compliance sector is preferred
RESPONSIBILITIES
- Build and maintain strong relationships with key stakeholders, ensuring customers achieve their environmental and business goals
- Lead the post-sale implementation process, collaborating with internal teams to ensure seamless product deployment
- Monitor customer health metrics, identify opportunities for growth, and provide regular updates to clients on their success
- Deliver customer feedback to internal teams for continuous product improvement and innovation
- Partner with sales teams to identify expansion and renewal opportunities within existing customer accounts
At EMERGE, we are committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.
Salary : $125,000 - $150,000
