Director of Data Services Operations & Technology - Print Digital Communications
Job Category : Data Services Division
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Requisition Number : MANAG001054
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- Posted : December 31, 2024
- Full-Time
- On-site
Locations
Showing 1 location
This position plays a pivotal role in delivering impactful marketing and business-critical customer communications across print, mail, email, and SMS, while driving operational efficiencies and ensuring quality control.
Key Responsibilities
Leadership & Team Management
Build and mentor a high-performing Data Services Department by recruiting, training, and developing team members.Supervise and work hands-on with digital print prepress technicians and variable data programmers, ensuring workflows align with deadlines and project goals.Drive collaboration across internal teams, including Customer Service and Manufacturing Operations.Design and implement personalized communication campaigns using Quadient Inspire for print, mail, email, and SMS.Optimize digital print workflows, ensuring high-quality outputs for statements, billing notices, direct mail, and other critical communications.Data Processing & Workflow Automation
Manage customer data for multichannel marketing campaigns and business-critical communications, ensuring accuracy and compliance with client requirements.Develop automated workflows using programming tools such as Windows Batch Scripts , PowerShell Scripts , and APIs to streamline data and prepress tasks.Leverage data hygiene and postal processing tools like First Logic Data Quality IQ Suite , BCC mailing presort and pre-distribution optimization software , or similar products.Quality Control & Compliance
Conduct rigorous quality checks on data and print materials to ensure layout accuracy, data integrity, and compliance with industry regulations.Qualifications
Education : Bachelor’s degree in Information Technology, Data Science, Graphic Arts, or a related field (or equivalent work experience).Experience :10 years in progressively responsible roles within Data Services Management.5 years leading Data Services teams, with responsibility for direct reports.Hands-on expertise in data processing, data quality, and document composition using industry software and custom scripting.Extensive knowledge of data processing, integration, and analytics for direct marketing and personalized communications.Technical Skills :Expertise in programming and data management tools such as Windows Batch , PowerShell , and APIs.Experience with digital print formats (PDF, AFP, HTML) and prepress operations.Proficiency in Adobe Creative Suite and familiarity with color management techniques preferred.Experience leveraging Customer Communication Management across multiple channels (e.g., print, mail, email, and SMS messages).Soft Skills :Exceptional communication skills to translate complex technical concepts for non-technical stakeholders.Strong critical thinking and resourcefulness for troubleshooting and process improvement.High attention to detail and ability to manage multiple priorities with a sense of urgency.Professional office setting with occasional travel to conferences, professional development events, and client locations.Salary Range : $90,000-$115,000
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
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Salary : $90,000 - $115,000
