Dispatcher- Office Admin

Position Summary :

The Sales and Service Coordinator supports the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems. You will communicate with the customer regarding scheduled calls and follow-up visits. You will efficiently plan and route the most proper technicians and Residential Sales Consultants in accordance with established guidelines and company procedures. Your work is performed in accordance with established processes and procedures in a fast-paced, constantly changing environment.

Key Responsibilities :

• Effectively and courteously communicates with customers in order to schedule service, maintenance, or sales calls while gathering information on the customer's current systems and needs.
• Responsible for calling customers to remind them of an upcoming appointment and to keep them informed on changes in Technician, Installer, or Residential Sales Consultant arrival time.
• Efficiently and effectively plans and routes branch staff to service calls based on availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and Dispatch Board.
• Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations / rescheduling to maximize capacity planning.
• Represent the company professionally, honestly, and ethically in all business matters and concerns.
• Assign sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy.

Desired Skills and Qualifications :

What We Offer You :

Service Experts offers a comprehensive benefits package to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a valued employee.