Communications Supervisor

Major Duties and Responsibilities:

• Meet and maintain all requirements for licensure, and all requirements for EMD credentialing as defined by the Medical Control Board
• Conduct self in an ethical, professional manner; project a positive self/organization/system image that upholds the Mission, Vison, and Values of EMSA
• Communicate effectively, respectfully and professionally with team members, patients/callers and other members of the community or community partner agencies.
• Demonstrate advanced knowledge of MPDS/EMD, and all associated policies and procedures to include, but not limited to, the following performance indicators:
  • Consistently receives emergency calls and enters them into the CAD within 60 seconds, 90% of the time
  • Consistently achieves alert times within 30 seconds of call-received time, 90% of the time
  • Consistently meet MPDS protocol component compliance in; Case Entry interrogation, Chief Complaint selection, Key Question interrogation, Dispatch Life Support Instruction provision, Diagnostic and Instruction Tools, Final Coding, and Customer Service.
• Demonstrate advanced knowledge and expert application of system status planning relevant to EMSA’s daily operations; maintaining system status control and efficiently adjusting to meet operational needs.
• Participate in and support departmental quality improvement initiatives, to include review and investigation of late calls, in accordance with departmental standards.
• Review communication center team member performance, when appropriate, and provide feedback coaching, and support to team members as needed.
• Maintain operational knowledge of all communications equipment and platforms and ensure accurate reporting of equipment/communication failures
• Understand and adhere to all documented clinical standards and clinical performance criteria as set by the Medical Director.
• Serve as the on-duty shift supervisor and carry out shift related supervisory duties consistent with organizational policies, procedures, and applicable laws.
  • Responsibilities include training team members; planning, assigning and directing work; performing real time performance assessments and employing corrective when necessary; coaching and encouraging team members; addressing complaints and resolving problems.
• Maintain in depth knowledge of current clinical protocols and standards established by the Office of the Medical Director/Medical Control Board.
• Adhere to and enforce all safety standards and policies.
• Adhere to and enforce all organizational policies and departmental procedures.
• Perform other duties as assigned.

Supervision:

This position serves as the on-shift communication center supervisor and supervises the daily operation of the EMSA communication center and staff.

Requirements:

• Requires the ability to take charge and direct personnel during stressful situations, as well as the ability to communicate effectively both verbally and in writing.
• The ability to establish and maintain close working relationships with team members, demonstrating compassion, articulating value and vision and upholding EMSA’s Mission
• Must be able to work independently, with accuracy, under limited supervision to meet goals of the department.
• The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must be able to meet the requirements of EMT or Paramedic job description depending on current certification level as recognized by EMSA

Education and Experience:

• High school diploma or general education degree (GED)
• Current EMT or Paramedic certification and the ability to meet organizational credentialing requirements for level of licensure.
• EMD certification
• Current CPR Certification (Instructor certification preferred)
• Minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency

Certification(s) and/or License(s):

• Possess and maintain all Paramedic credentialing requirements.
• Paramedic Field Training Officer credential
• Possess and maintain current Oklahoma motor vehicle operator’s license and be within company guidelines with no more than two (2) moving violations in the past three (3) years.

Licenses & Certifications

• EMD Certification

Equal Opportunity Employer
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