What are the responsibilities and job description for the Medical Front Desk Receptionist position at Emergency Responders Health Center?
Company Overview
We are excited to announce the opening of Emergency Responders Health Center (ERHC) in Spokane, WA, offering specialized care for our local emergency response personnel, including firefighters, police officers, and EMS teams. Opening its doors on January 2, 2025, ERHC is proud to bring nearly two decades of healthcare excellence from Boise, Idaho to Eastern Washington and Northern Idaho.
Our mission is to provide tailored, proactive care that addresses the unique health needs of first responders, with an emphasis on disease prevention, comprehensive exams, nutrition counseling, and patient engagement. We’re growing rapidly and have plans for additional expansions within the next 2-5 years, including another location in the Post Falls/Coeur d'Alene region.
Join our dedicated team and help us build a foundation of care for those who serve our community.
Summary
ERHC is looking for a Medical Receptionist/Admin Assistant Specialist to support our expanding team of healthcare providers, including physicians, nurse practitioners, physical therapists, mental health counselors, and massage therapists. As a new facility in Spokane, you will be a key part of our dynamic team, ensuring that our patients—primarily first responders—receive top-notch care in an efficient, supportive environment.
This is an exciting opportunity to be part of a pioneering healthcare organization that understands and values the sacrifices made by those in public safety.
Responsibilities
- Answer multi-line phones and assist patients with appointment scheduling, inquiries, and insurance verification.
- Manage and update patient demographics and medical insurance information accurately.
- Work with insurance companies to verify coverage, submit claims, and secure payment for services rendered.
- Process and follow up on worker's compensation claims, including Department of Labor and Industries (L&I) Workmen's Comp cases.
- Handle patient billing inquiries, and collect payments both in-person and over the phone.
- Coordinate medical referrals and prior authorizations.
- Maintain a smooth workflow and provide exceptional customer service.
- Provide administrative support to a team of healthcare providers.
- Contribute to the success of ERHC’s mission to provide comprehensive, patient-centered care.
Requirements
- At least 1 year of experience in a medical front office role, ideally in an outpatient clinic setting.
- Experience with Department of Labor and Industries (L&I) Workmen's Comp processes.
- Strong communication skills (verbal and written) and excellent customer service abilities.
- Ability to manage multi-line phone systems and schedule appointments efficiently.
- Experience in insurance verification and working with insurance companies to provide patient documentation and secure payments.
- Proven ability to handle billing inquiries and collect payments.
- Strong organizational skills and attention to detail.
- Comfortable working in a fast-paced environment while maintaining high accuracy and efficiency.
- Ability to adapt and learn new skills quickly.
- Proficiency in clinic-based EMR applications (experience with eClinicalWorks is a plus, but not required).
- A passion for delivering quality healthcare to those who serve the community.
If you are passionate about health and wellness and want to be part of a fun, dynamic team, we invite you to apply today at Emergency Responders Health Center!
Job Type: Full-time
Pay: $20.77 - $21.99 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-site gym
- Paid sick time
- Paid time off
Medical Specialty:
- Primary Care
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $21 - $22