What are the responsibilities and job description for the General Manager position at Emergency Restoration Experts, LLC.?
Description
EARTH. FIRE. WATER. AIR.
If you wield the power to harness these elements, keep reading…
Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry.
So, what does it mean to be a TITAN?
To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that…
OUR CORE VALUES
WORK HARD & HAVE FUN DOING IT
OWN IT
FAITH
FAMILIES FIRST
GROWTH-DRIVEN MINDSET
Requirements
Role Description:
We are looking to hire a General Manager; this person will harness the ability to lead a team of restoration and reconstruction Xperts. You’ll be tasked with fostering an environment where all employees practice accountability, reliability, and proactivity in a way that creates a superior customer XPERIENCE. The General Manager will be responsible for driving customer service with current clients, continuous growth in the market, and ongoing focus on team member development.
Responsibilities:
- The General Manager will establish and communicate clear standards of performance.
- Place emphasis on living our Vision, Mission and Core Values and lead all business practices with these things in mind.
- General Manager is responsible for creating, XECUTING and managing plans to increase sales, profitability and demonstrating genuine customer service.
- Creating an inspiring team environment with an open communication culture (laughter in the halls is encouraged. This can be an emotionally intense job, so have fun when you can!)
- Coordinate and discuss performance including financial and operation performance with department managers.
- Ensue the company’s targets, intentions, and objectives are obtained.
Requirements:
- Sales experience, but not. We want you to know how, but we’re not SELLING anything if that makes sense.
- Strong leadership and people skills with the ability to lead, mentor and bring diverse groups together for a common goal…really like Captain America.
- General Manager must be able to present information in multiple settings for customers, employees, and vendors.
- Strong working knowledge of MS Office and CRM System.
- Valid unrestricted driver's license. VALID. UNRESTRICTED.
- IICRC-ASD and IICRC – AMRT preferred.
Benefits:
- Competitive salary plus quarterly incentive
- A few monthly events where food is provided.
- Dental, Disability, Life, Medical and Vision Insurance
- 401K Company Match
- PTO
- Company Phone
- Vehicle Allowance (determined by location)
- Fuel card for work-related travel only travel
