What are the responsibilities and job description for the Mitigation Lead Technician position at EMERGENCY RESTORATION EXPERTS LLC?
Job Description
Job Description
Description :
EARTH. FIRE. WATER. AIR.
If you wield the power to harness these elements, keep reading…
Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry.
So, what does it mean to be a TITAN?
To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that…
OUR CORE VALUES
WORK HARD & HAVE FUN DOING IT
OWN IT
FAITH
FAMILIES FIRST
GROWTH-DRIVEN MINDSET
Role Description :
We are looking to hire a full-time Lead Mitigation Technician; that exceeds customer expectations while overseeing world-class execution of jobs for restoration Xperts. You will be tasked with creating superior customer XPERIENCE. This is accomplished by providing excellent leadership for your crew and ensuring proper and thorough documentation.
Responsibilities :
- Lead the execution and implementation of appropriate mitigation procedures, as necessary, and following up as required to assure excellent customer service.
- Lead Mitigation Technician must have the ability to facilitate and direct and lead job work sites on a day-to-day basis.
- Lead Mitigation Technicians should be able to interact with customers in disaster response activities.
- Lead Mitigation Technician is responsible for accurate documentation of each job from start to finish, including scope, sketches, photos, and standardized forms.
- Lead Mitigation Technicians must be service oriented, focused on the needs of both customers and your team.
- Working knowledge of industrial drying equipment and light machinery.
Requirements :
Benefits :
Physical Environment
