What are the responsibilities and job description for the Contents Specialist position at Emergency Restoration Xperts?

EARTH. FIRE. WATER. AIR.

If you wield the power to harness these elements, keep reading...

Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, "Every time we interact with others, we do so to improve their lives." With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the "Titans" of the Restoration Industry.

So, what does it mean to be a TITAN?

To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that...

OUR CORE VALUES

WORK HARD & HAVE FUN DOING IT

OWN IT

FAITH

FAMILIES FIRST

GROWTH-DRIVEN MINDSET

Summary of Responsibilities

Inventorying, packing, and cleaning of contents damaged by water, smoke and / or fire while demonstrating respect and courtesy to all customers and employees.

Essential Duties and Responsibilities

Cautiously pack out valuables and memories during a very stressful time for customers
Attentively care for the belongings of customers
Travel as part of the Pack-out / Pack-in Team to jobs
Document all stages of the pack-out / pack-in process
Accurately inventory all items
Thoroughly clean customers' belongings back to their original state
Maintain safety of the entire team
Develop a team effort with fellow team members
Execute scope (on call)
Store contents and maintain inventory of warehouse

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Performance Management

Personal Effectiveness / Credibility

Problem Solving : Identifies and resolves problem in a timely manner

Oral Communication : Speaks clearly and persuasively; Participates in meetings

Written Communication : Writes clearly; able to read and interpret written information

Teamwork : Contributes to building a positive team spirit

Diversity : Promotes a harassment-free environment

Ethics : Treats people with integrity and ethically

Organizational Support : Supports organization's goals, values, and code of ethics

Judgment : Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions

Planning / Organizing : Prioritizes work activities; Uses time efficiently

Professionalism : Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions

Quality : Demonstrates accuracy and thoroughness; Monitors own work to ensure quality

Quantity : Meets productivity standards; Completes work in timely manner

Safety and security : Observes safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly

Follow-up : Must be organized and able to follow-up and ensure completion of tasks

Dependability : Is consistently at work and on time

Requirements

Required Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Minimum of one year of experience in contents / textile management

Demonstrated experience in a fast-paced work environment

Good customer service skills. Must be able to effectively communicate and demonstrate a positive brand awareness through all interactions

Detail oriented

Good technology skills - proficient in Microsoft Office

Strong communication skills

Education

High school diploma or GED

Required Licensure and Certifications

Must possess a valid and unrestricted driver license and have a satisfactory driving record

Employment At-Will Employment is voluntarily entered into, and employees are free to resign at will at any time - with or without cause. Similarly, the company may terminate the employment relationship at will at any time - with or without notice or cause, so long as there is no violation of applicable federal or state law.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job while in the office. The noise level in the office work environment is usually quiet. The office work environment generally consists of indoor heated and cooled office space. This position may also work remotely from home.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to stand; walk; sit; use hands to handle or feel objects, tools, or controls

Must be able to lift and / or move up to 20 pounds.

Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Frequently exposed to fumes or airborne particles, moving mechanical parts and vibration

Exposure to wet and / or humid conditions and toxic or caustic chemicals

Exposure to heat and humidity

Noise level in the work environment can be moderate to loud

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