What are the responsibilities and job description for the Customer Experience Specialist position at Emergent BioSolutions?
A company is looking for a Customer Experience Specialist - Remote.Key ResponsibilitiesAct as the primary point of contact for customers and manage their needs for NARCAN productsDevelop and maintain long-term relationships with customers while ensuring timely delivery of products and servicesSupport the sales team and collaborate with various departments to enhance the customer experienceRequired QualificationsBachelor's degree or equivalent experienceTwo or more years of experience interacting with external customers, preferably in a pharmaceutical settingAdvanced skills in Microsoft Office applications (Word, PowerPoint, Excel)Strong general business acumen and project coordination skillsUnderstanding and passion for assisting individuals with chronic substance abuse issues
