Field Service Technician

We are committed to giving our customers the most advanced cold forming/fabricating technology available in the industry. We eagerly seek to solve our customer’s metal forming problems with our state-of-the-art machines. We provide customized solutions to your most challenging metal forming need. We have that highest adherence to extreme precision targeting primarily the Automotive markets, but also Aerospace.

Our machines are the absolute top of the line without question. As such, they will run 24/7 for decades. However, there comes a time where there is major maintenance required. Unlike our competitors which tend to be “throw-away” machines, ours are totally rebuildable for ½ the cost of a new machine. Thus, our overall life-cycle cost is always lower. Add in the extremely high machine reliability when in use, and you will understand the niche market domination that we have.

Due to the complexity of our machines, we have a very extensive training program that extends for approximately 2-years. We support your success with an extensive worksheet of machine sub-systems, and associated repair tasks to track your progress as you grow in your knowledge of our machines along with associated pay increases. Initially, you will be trained at our facility in Marion for approximately 6 months. After that, you will join another more experienced Field Service Tech with actual machine repairs at our customer’s site. We have customers all over the country with specific concentrations in the Indiana, East Coast, Canada, and North Carolina areas.

JOB SUMMARY: Responsible for assisting in the coordination of projects, attending customer and vendor meetings, assisting in the installation, maintenance, troubleshooting, and repair of our custom machinery.

PRIMARY RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

1. Assists with troubleshooting and repair machines accurately and efficiently.

2. Modify machines accurately and efficiently as needed per customer requirements.

3. Assemble/disassemble in-house as well as Install machines at customer’s location

4. Maintains lock out tag out locks and follows procedures when working inside the machine and performing repairs.

5. Follows Company established procedures for parts/service projects.

6. Assists in preparing and coordinating projects and installations.

7. Assists sending, receiving, and analyzing customer interview sheets and performs thorough and accurate preventative machine maintenance and generates timely maintenance reports of repair details.

8. Assists with ensuring that necessary parts and tools are ready prior to the project, travel arrangements are made, and the field service report is prepared.

9. Assist with checking tools prior to leaving customer site to ensure all Company tools are accounted for and organize tools prior to arriving back at the shop.

10. Assists in accurately pulling and highlighting assembly and parts drawings, (mark as quoted, or may need to replace).

11. Completes given projects accurately and thoroughly including accurate setup measurements.

12. Refers to machine drawings when working at the shop or with customers, keeping supervisor fully informed.

13. Consistent following up with customers post service and documenting the results.

14. Communicate effectively with customers, management, and co‐workers.

15. Provides excellent customer service. Handle customer inquiries when needed, and file correspondence records in the project folder along with constant communication with supervisor.

16. Delivers or picks up merchandise to and from customers or vendors.

17. Submits business trip reports daily (working hours, working progress with digital pictures) along with timely submission of travel expense reports.

18. Monitors voicemail and email while away from the shop.

19. Develop new vendors and maintain customer relationships.

20. Reports to supervisor any inquiries and/or complaints from customers.

ADDITIONAL RESPONSIBILITIES:

1. Maintains the vehicle maintenance records and mileage report.

2. Use of forklift within the company facility, maintaining certification status and Safety Training.

3. Supports the collaborative team environment by partnering with other staff members through workflow, partnership and teamwork to support company needs and/or events.

4. Maintains the highest standards of professionalism, dress and behaviors.

5. Understands that the needs of our customers are of the highest priority, to treat the customer with respect, and to communicate effectively.

6. Does not disclose any parts drawings and confidential information to anyone outside of the Company.

7. Maintains the company shop and office equipment (hand tools, measuring tools, PC, cell phones, vehicles, safety equipment, uniforms, etc.) Notifies management if there is an issue.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All necessary requirements are performed at pre‐employment timing as part of the physical testing prior to accepting this position. The employee must frequently lift and/or move items up to 75 pounds. Anything over 75 pounds should implement the safe lifting common sense approach by using the buddy system.

REQUIRED EDUCATION, EXPERIENCE & ABILITIES

1. High school diploma or equivalent. Basic reading, writing, and arithmetic skills required.

2. Ability to read and interpret blueprints and schematics.

3. Must be energetic, well organized and team oriented.

4. Must possess a valid driver’s license and clean driving record.

TRAVEL

1. Must be flexible and able to spend at least 2 weeks away from home at a time.

2. Overall travel: 50% - 75%

Must be able to work a flexible schedule.

PAY: Based on Experience: $23/hr. $30 /hr.

(Paid Travel Time, $65/day Per Diem)

Job Type: Full-time

Pay: $23.04 - $30.55 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Experience:

• Field Service: 3 years (Preferred)
• Demonstrated Mechancial: 5 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Salary : $23 - $31