What are the responsibilities and job description for the Case Manager position at EmergeOrtho?
From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.
EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.
We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/
The Case Manager is responsible for coordinating the overall interdisciplinary plan of care for patients, from admission to discharge. Serves as a liaison between the patient and healthcare personnel to maximize the quality of care and cost-effective utilization of services.
Qualifications and Experience
- High school diploma or equivalent
- Minimum two years of patient service experience in a healthcare setting
- Ability to act with integrity, professionalism, and confidentiality
- Experience using electronic medical records systems
- Excellent communication and interpersonal skills
- Excellent organizational skills and attention to detail
Responsibilities include, but are not limited to the following
- Develops and facilitates patient’s plan of care, specific to the patient's need
- Maintains accurate clinical documentation of the patient's care plan in the case management system
- Collaborate with multidisciplinary teams in acute and outpatient settings to identify patient needs such as home health care, DME, physical therapy, and community services
- Identify gaps or barriers in treatment plans to ensure upon discharge, that patients receive appropriate resources and services
- Communicate with providers and multi-disciplinary care teams to facilitate the transition of services throughout the continuum of care when applicable
- Respond to clinical requests by providing accurate information promptly
- Maintains clinic and patient confidentiality
- Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
