What are the responsibilities and job description for the Physician Office Scheduler position at EmergeOrtho?
The office scheduler position acts as a liaison between the patient and physician, managing all incoming calls and directing them appropriately. Responsible for scheduling and rescheduling services, responding to patient care questions, processing medication requests, and assisting with related administrative tasks.
Qualifications and Experience
High school diploma or equivalent
Minimum two years of customer service experience, preferably in a medical office setting
Comfortable using multiple technology-based communication systems effectively and simultaneously
Previous experience using a multi-line phone system, preferred
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to act with integrity, professionalism, and confidentiality
Responsibilities include, but are not limited to, the following
Utilize practice management software to perform specific duties
Primary resource for all incoming calls
Direct all incoming calls to the appropriate staff / department based on pertinent information received from the caller
Return phone calls within acceptable time frames
Handle urgent / emergent situations arising from the patient, through the hospital or home health organizations
Maintain Urgent fax documents
Manage incoming and outgoing referrals including requesting patient medical records to assist in scheduling new patient referral requests
Maintain No Show list and attempt to contact patients twice to reschedule
Update pertinent information in a patient chart
Maintains a pleasant, cooperative demeanor while performing all duties
Notify Team Lead or Manager of issues interfering with department operations
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
Other
Follows all applicable department and practice policies and procedures
Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
Maintains detailed knowledge of practice management and other computer software as it relates to job function
Attends all regular meetings
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
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