What are the responsibilities and job description for the Referral Coordinator position at EmergeOrtho?
From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 45 locations in 21 counties. As the largest physician-owned orthopedic practice in the state and the 5 th in the country, EmergeOrtho’s medical team includes upwards of 100 highly-trained orthopedic specialists and nearly as many advanced practice providers . Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information
EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care, With offices across North Carolina. The Referral Coordinator is responsible for scheduling new patient appointments from multiple referral sources. This position is also responsible for rescheduling new patient appointments.
Qualifications and Experience:
- High school diploma or equivalent
- Minimum two years of customer service experience, preferably in medical office setting
- Previous experience using multi-line phone system, preferred
- Comfortable using multiple technology based communication systems effectively and simultaneously
Responsibilities include, but are not limited to, the following:
- Utilize practice management software to perform his/her specific duties
- Respond timely to live calls and messages retrieved from multiple voicemail boxes
- Will make, cancel or reschedule appointments for new patients, assumed care and second opinion patients
- Create and update new patient account information in the practice management system as necessary
- Maintain a caring, cooperative and understanding demeanor to affect company values and promote a patient centric atmosphere.
- Update departmental logs for new patient processes
- Follow communication protocol in scheduling all new patient appointments including assumed care patients with physician approval
- Return patient initiated messages regarding appointments in an acceptable time frame
- Organize electronic patient records based on referral status and import into the EMR
- Relay information regarding the patient portal and assist in resolving portal issues
- Maintain a good working relationship with all other departments
- Will act as backup to Operator
- Performs other duties as required and assigned by Manager
