What are the responsibilities and job description for the Surgery Scheduler position at EmergeOrtho?
From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.
EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.
We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/
The Surgery Scheduler is responsible for scheduling and posting patient surgeries. Coordinates pre-operative and post-operative appointments in an efficient and timely manner. Provides an accurate collection of patient information to facilitate the scheduling of surgery based on the priority of the patient’s need. Verifies patient insurance and eligibility status prior to the scheduled surgery date.
Qualifications and Experience
- High school diploma or equivalent
- Clinical certification preferred
- Minimum two years of patient service experience in a healthcare setting
- Basic knowledge of medical terminology and anatomy
- Knowledge of lab/diagnostic tests and associated paperwork
- Working knowledge of managed care basics, and experience working with a managed care and Medicare population
- Comfortable using email, interacting with Internet applications and other computer programs- including Microsoft Office
- Knowledge of practice management and word processing software
- Ability to act with integrity, professionalism, and confidentiality
- Excellent communication skills in person, in written correspondence, and over the phone
- Excellent documentation skills
Responsibilities include, but are not limited to, the following
- Ensures timely communication with patients regarding the plan of care and scheduling of services
- Obtain accurate patient information for procedure documentation
- Work in partnership with the patient’s primary care physician or specialist to obtain medication recommendations in compliance with ASRA guidelines
- Present patients with detailed instructions, outlined in the clinical protocol related to surgery
- Maintain an open line of professional communication with the physician care team regarding patient needs
- Ensures documentation in the medical record accurately reflects patient communication and plan of care
- Obtain prior authorization for services
Other
- Follows all applicable department and practice policies and procedures
- Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
- Maintains detailed knowledge of practice management and other computer software as it relates to job function
- Attends all regular meetings
- Performs other duties as required and assigned by the Manager, including schedule changes and travel to office locations as assigned
