What are the responsibilities and job description for the Account Manager position at EMERGICON?
PRIMARY FUNCTIONS
The Account Manager is responsible for cultivating and maintaining strategic client relationships, representing the company at industry conferences and events, managing long-term sales cycles, and collaborating with internal teams to resolve client issues and drive innovative engagement strategies, ensuring client satisfaction and business growth.
REPORTS TO / SUPERVISES
The Account Manager reports to the Director of Client Development and collaborates with other Emergicon personnel across all department
ESSENTIAL DUTIES AND RESPONSIBILITIES
Build and maintain relationships with high-level decision-makers
Representing the company at industry conferences and events
Manage and support long sales cycles for prospective clients
Collaborate with internal teams to resolve escalated client issues
Drive innovation in client engagement and service delivery
Monitor market trends and competitor strategies for informed decision-making
Lead client-focused initiatives, including appreciation programs and seminars
Prepare proformas, RFP responses, and other onboarding documents
Support Client Success Specialists to ensure seamless client experience
Facilitate discussions and provide resolution for high-level client issues
Other job-related duties as assigned
EDUCATION AND EXPERIENCE
Bachelor's degree in Business Administration, Healthcare Management, Health Information Management, or a related field, or a combination of education and experience.
3 years of experience in account management, sales, or client relations within the healthcare industry, preferably in medical billing or healthcare services.
Demonstrated success in managing long sales cycles and developing relationships with prehospital healthcare providers or organizations.
Experience attending and representing a company at healthcare-related conferences and events.
Familiarity with prehospital healthcare billing regulations and standards, such as HIPAA compliance.
Proven ability to resolve complex client issues related to billing and revenue cycle management.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of healthcare billing processes and revenue cycle management
Strong communication and negotiation skills tailored to prehospital healthcare and fire service stakeholders
Analytical skills to assess market trends and competitor activities within the prehospital healthcare and fire service sector
Problem-solving abilities specific to prehospital healthcare billing challenges and client needs
Interpersonal skills to build and maintain relationships with diverse clients
Ability to document client interactions effectively
Collaboration skills to work with cross-functional teams
WORKING CONDITIONS
This position requires travel to industry conferences, trade shows, and client sites, which may involve overnight stays.
A combination of in-office work and remote client interactions, necessitating adaptability to different work environments.
Emergicon requires satisfactory pre-employment background checks and drug screening.
EMERGICON LLC is an EEO employer - M / F / Vets / Disabled
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