What are the responsibilities and job description for the Retail Lead position at Emerging Blue Jobs?
Job Description
Job Description
Location : Austin, TX (Pop-Up Event)
Dates : March 3, 2025 – March 26, 2025
About the Brand :
We are hiring Retail Leads for our client, an emerging lifestyle brand centered around joyful experiences. This is an exciting opportunity to be part of a fun, community-centric pop-up event, bringing energy and engagement to a vibrant retail space in Austin, TX.
Responsibilities
Be Welcoming
Delivers an inviting, inclusive, and energetic experience for all customers
Acts as an ambassador for the brand; ensures that company values guide all interactions
Invites customers to engage with product and maintains comprehensive knowledge of the product assortment
Handles customer situations with patience and kindness; knows when to escalate a scenario to leadership
Shares customer feedback with leadership to improve the overall customer experience
Maintains a positive attitude throughout busy, high-traffic times
Staff Scheduling, Training & Management
Partner with General Manager to design and schedule shifts; ensure that all shifts have sufficient coverage
Maintain ongoing communications with the Emerging Blue; report back to General Manager as needed
Anticipate and staff for times of high traffic; reduce staff headcount as appropriate
Ensure staff breaks and lunches are taken at appropriate times in accordance with local employment law
Help lead and manage staff training session(s) with GM.
Hold staff accountable to brand standards across timeliness, uniforms, customer interactions, product knowledge, shift duties, etc.
Escalate any customer or staff issues to leadership
Ensure proper tracking of any loss; train staff on loss prevention practices
Keep a pulse on the job market with advanced job matching technology.
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