Store Manager

Job Description

Job Description

Our client, a leading better men’s retailer based in beautiful and historic Charleston, SC is looking for an experienced Store Manager. This third-generation family-owned company consistently offers the very best of what’s next in fashion since 1917. They believe in rewarding outstanding work, developing employees’ careers, and building long term relationships with their customers. This is a fun, supportive, and competitive work environment, and a great place to grow your career.

The Store Manager ensures the Vision, Mission, Core Values, Store Sales Goals, Performance Expectations, Customer Experience and Talent Promise initiatives are consistently executed. Reporting to the CEO, the Store Manager is accountable for supervising the Store, achieving top line sales plan results and 4-wall profitability. The SM will leverage business intelligence from our Store Operations Group to drive business. As a strong leader and role model exemplifying the company’s core values (relationships, innovation, history, fairness, service, and celebration) the SM will champion Company initiatives and attract, retain, and develop top talent. The SM will strongly influence a team of Professional Sales Associates with proven people leadership, merchandising, clienteling, selling and budgeting acumen.

The SM drives sales performance by demonstrating the following core competencies :

Delivering a superior Customer Experience - Creating a culture were going above and beyond is the normal practice and where the feel of the store is just as important as the look of it.

Proactivity & Drive - Take ownership by proactively setting and pursuing high standards of performance for self and / or others.

Fostering Collaboration & Relationship Building - Model constructive collaboration by developing strong, cooperative relationships that respect different points of view.

Adapt and Embrace Change - Adapt effectively to changes and challenges, actively developing own capabilities always striving to improve.

Operational Excellence - Aligns people and processes, monitoring progress to achieve optimal results.

Proactive Sales Planning - Demonstrates and teaches a convincing and appealing approach to explaining, demonstrating, and offering products that result in a robust sales environment.

Staffing and Talent Enhancement - Considers staffing levels and hiring needs to deploy the right mix of talent and skills within the team.

Responsibilities

• Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
• Achieve positive results in top line sales, profit and loss management and inventory control.
• Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
• Ensure standard operating procedures are executed and policies followed.
• Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
• Manage personnel activities of staff (i.e. hire, train, appraise, reward, motivate, discipline, etc.).
• Monitor performance, provide direction, and take corrective action when needed.
• Actively recruit all level candidates.
• Exceptional leadership and management skills and the ability to motivate, develop and inspire a team while creating a highly empowered organization.
• Building long-lasting relationships and creating a loyal customer following by actively selling on the floor
• Take ownership of improving the customer experience in the store

Requirements