Medical Support Assistant

Emerging Tech is seeking Medical Support Assistants to support the PFC James Dunn VA Clinic. This is an excellent opportunity to serve veterans while working in a professional and supportive healthcare environment.

The ideal person for this type of role is a good listener, outgoing, organized, adaptable, and an excellent problem solver. This vital role greets our patients, displays professionalism, and maintains confidentiality at all times.

Responsibilities: 

• Works closely with the lead MSA, MSA supervisor and administrative officers to assure optimum quality control, coordination of activities, and that all VA scheduling policies, procedures, and metrics are achieved.
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• Daily use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.

• High School diploma or GED equivalent.
• Minimum 6 months customer service experience
• Previous clinical experience is preferred
• Good knowledge of medical terminology.
• Oral and written proficiency with English
• Type at least 50 WPM
• Strong communication skills and the ability to work well with a team in a fast-paced environment

Salary : $21 - $22