Office Manager-Cardiology Practice

Job Summary

Reporting to the Practice Manager, The Office Manager acts as a liaison between the practice manager, providers, and support staff. Coordinates and ensures effective operation on a daily basis. Allocates resources for operational success; Leads, delegates, and role models effectively; Collaborates with staff of all levels in the office.

Job Functions

• Communicates with physicians and staff in a timely and professional manner.
• Oversees the daily activities of physicians and staff
• Assists with the orientation of new staff members to the department.
• Coordinate meetings for physicians and staff
• Coordinate schedules for covering physicians
• Coordinates and updates all providers appointment schedule through Centricity/Athena
• Coordinate schedules for medical assistants to ensure appropriate staff coverage for physicians
• Ensure staff and physicians are up to date with any and all policy /procedure changes
• Is available to other staff as a resource person and responds to requests for direction in their specialty area.
• Sets an example as a role model to other staff in action, word, and demeanor
• Influences staff to meet goals and standards of the department.
• Tactfully advises a staff member if an incorrect/inappropriate action is observed and corrected.
• Represents staff as needed, and reports current or potential problems.
• Acts as a liaison between staff and other departments.
• Answers phone calls and retrieves and distributes messages appropriately.
• Orders necessary office and medical supplies and ensures security of all medications.
• Identifies insurance coverage and payer requirements for hospital services, processes insurance verification and other basic benefits information for patients, as necessary.
• Oversees daily physician billing
• Oversees documentation necessary for the Medical Records Department
• Maintains and supports patient’s rights to care, privacy and respect.
• Other duties as assigned from time to time.
  
  

Minimum Qualifications

Education: Bachelor’s Degree preferred, Associates Degree accepted

Experience

• One to three years of management/supervisory experience required with a preference of medical office management
• Supervisory experience with direct reports
  
  

Skills

• Excellent customer service skills.
• Excellent organizational skills, detail oriented with strong ability to multi-task required.
• Must be able to read, write, and communicate in English.
• Familiarity with medical terminology preferred
• Computer skills required.
• Advanced proficiency with Microsoft Office applications and moderate keyboarding is required.
• Knowledge of GE Centricity to access and utilize electronic medical records preferred.
• Knowledge of Athena systems
• Knowledge of lean methodology
• Knowledge of patient billing, account processes, third party billing and revenue cycle preferred.
• Ability to maintain confidential information required.