What are the responsibilities and job description for the Additive Manufacturing Customer Success Manager position at Emerson?
Emerson is currently seeking an Additive Manufacturing Customer Success Manager is Marshalltown, IA. In this role you will act as the internal account manager for all Additive Manufacturing (AM) customers. This includes Laser-Powder Bed Fusion (LPBF) and 3D Emerson Engineered Mold (3DEEM) processes globally. An entrepreneurial approach and strong desire to help the program grow will be key. Primary responsibilities will be ensuring internal customer success during additive manufacturing adoption and project implementation. This role will support our Flow Controls business unit along with other internal Emerson businesses.
This role will have responsibility for increasing Additive Manufacturing (AM) business with internal customers and ensuring successful planning and communication both within the internal customer business units and the larger additive organization (technical and strategic). Additionally, this role will support the additive planning and management process by supporting the AM project funnel and associated demand plan, AM quoting, pricing and associated communications, AM project schedule, and all processes associated with the above. Key deliverables will include financial measures related to trade revenue and gross profit, project management related measures tied to product launched into additive operations, and customer success measures.
In this Role, Your Responsibilities Will Be:
- Lead Project Quoting, Component Pricing, and Other Customer Communications
- Own the AM Project Gate Process
- Support Customer Planning Associated with AM Projects
- Interface with suppliers to help manage relationships, quality issues, and development activities
- Manage Front-End Processes and Systems
- Drive Financially Viable Project Volume
- Develop A Prioritized Additive Manufacturing Project Funnel Develop/Manage AM SOP’s Demand Plan
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- Bachelor’s Degree (Engineering, Supply Chain, Business, Or Related Preferred) with 4 years experience or 6 years of industry experience in lieu of degree
- Experience with Laser Powder Bed Fusion, 3D Printed Sand Mold Technology, or Manufacturing Operations
- Previous project or product management experience Manufacturing operations or supply chain experience
We recognize for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a market leading 401(k) and profit-sharing plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday and sick leave. Our goal is to offer a strong benefits foundation while allowing employees the flexibility to choose options that best suit their needs.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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