What are the responsibilities and job description for the Hospital Operations Project Director position at Emerus?
About Us
Emerus is the nation’s first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus’ leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals are fully accredited and provide highly individualized care. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. Emerus’ distinctive level of care earned the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years. More information is available at www.emerus.com.
Position Overview
The Director of Operations will collaborate with leadership to develop and implement existing operations and service lines throughout our hospitals. This position also supports senior leadership with system-wide operations, goals, policies, and procedures. This candidate works daily with the senior leadership and specifically the market CEO of the hospitals. In addition, this position assists with managing fiscal resources by helping to manage operational and capital budgets.
Essential Job Functions
- In collaboration with leadership, develop and implement operational and strategic plans for the system
- Assist leadership with ensuring system-wide development, implementation, and reporting of consistent clinical and operational metrics
- Assess and prioritize opportunities to improve, plan and implement effective changes and evaluate outcomes of process improvement activities
- Ensure all facilities are operationally efficient and are optimizing resources for patients
- Works closely with leadership to identify, plan, design and implement patient experience improvement strategies
- Assists in supporting development and implementation of clinical and patient service programs that meet patient needs, regulatory requirements and patient satisfaction requirements
- Focus on patient experience and patient throughput metrics
- Assist with improving facility operations through proactive identification and improvement of operational opportunities
- Assists with State and Federal, Licensing and Accreditation, and Internal Quality and Compliance audits
- Assist with launching new initiatives that will enhance daily operations and the patient experience
- Conduct independent operational reviews on performance, quality and other metrics
- Support facility Hospital Administrators in team development and assist senior leadership with building a market culture that incorporates consistency in operations across all facilities
Other Job Functions
- Assists leadership with the launch of new facilities and other market/corporate projects
- Instill collaborative culture between leaders in the market
- Visits hospital facilities regularly to inspect operations to ensure regulatory compliance
- Coordinate best practice sharing and coordination across facilities
Basic Qualifications
- Bachelor’s Degree in Healthcare Administration, business, nursing or related field required; MBA or MHA preferred
- 5 years of experience in a supervisory role in a healthcare setting; experience in multi-site system preferred
- This leader should be a strong communicator who thrives in an innovative and fast-paced environment
- Must be passionate about creating an excellent patient experience and supportive culture
- Ability to mentor and develop team members
- Travel required to all facilities in the market
- Position requires fluency in English; written and oral communication. Prefer bilingual (Spanish)
