What are the responsibilities and job description for the Patient Access Manager (Grand Prairie & Rockwall facilities) position at Emerus?
Overview
The Patient Access Manager is responsible for leading all daily patient access operations, site-specific oversight of medical records management activities and day-to-day oversight of the dietary function in close collaboration with the registered dietician.
Essential Job Functions
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations
Effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service
Ensure the accuracy and completeness of daily registrations
Compile, analyze, and report data for Patient Access quality measures
Ensure collection of payments and cash drawer reconciliation
Prepare and make weekly deposits
Prepare work schedules and payroll to accommodate budget and allotted FTEs
Effectively communicate and maintain working relationship with the registered dietician
Oversee day-to-day operations of patient nutrition services in close collaboration with the registered dietician
Ensure QA of site-specific medical records and share lessons learned with patient access team members and medical records director / consultant as needed
Interview, hire, train, evaluate, and counsel patient access team members
Provide continuous training for and communicate changes to existing employees
Ensure all personnel policies are followed
Work closely and professionally with regional and corporate partners on special projects
Provide focused education and training for patient access team members around point of service collections
Other Job Functions
Perform patient registration functions when needed to ensure wait times are kept to a minimum and to ensure patient access skills remain sharp
Distribute mail appropriately
Order office supplies as needed
Maintain a clean working environment for the facility; this includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Perform month-end procedures including but not limited to : shredding charts, boxing up charts and emptying binders for next month
Attend staff meetings or other company sponsored or mandated meetings as required
Perform additional duties as assigned
Basic Qualifications
Requires a High School Diploma or GED
A four-year degree in business or healthcare highly preferred
A minimum of five years patient registration and insurance verification experience in a health care setting is required
In addition a minimum of two years supervisory experience in health care setting is also required. However, demonstrated indirect leadership experience may be considered in lieu of this requirement provided it is a direct fit to the role, ie, lead role, project management or other leadership experiences
Emergency Department registration experience, strongly preferred
Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and and payors, required
Basic understanding of medical terminology
Knowledge or previous experience using EMR, required
Excellent customer service
Working knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), required
Position requires fluency in English; written and oral communication
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