What are the responsibilities and job description for the Community Outreach Representative position at EMG Group?
Empire Management Group is an inclusive community outreach and sales consulting agency that is looking for their next team player to make a difference in the community. We are actively searching for collaborative team players to join our Philadelphia-based team as Community Outreach Representatives.
As a Community Outreach Representative, you are tasked with connecting directly to local community members and homeowners and delivering informative and engaging product presentations. The ultimate goal of the Community Outreach Representative is to build genuine relationships and provide quality products that aim to improve the customer’s lifestyle. The right individual for this position has a tenacity for helping others, building genuine relationships, and is solution-driven.
Requirements of a Community Outreach Representative:
- Directly interact with the public by executing community outreach and enrollment campaigns in an effort to reach new customers and drive sales on behalf of our client
- Establish genuine rapport with new and existing customers to increase customer retention and brand loyalty
- Recommend products and services by asking probing questions to determine the customer’s wants and needs
- Partner with fellow Community Outreach Representatives to identify areas of improvement for outreach and sales strategies in an effort to increase performance metrics
- Act as the main point of contact within the community for all inquiries or concerns
- Execute community outreach and sales campaigns throughout an assigned territory and establish genuine relationships with potential customers to create a referral pipeline
- Keep accurate records of all community interactions and sales orders
Qualifications of a Community Outreach Representative:
- Excellent presentation, communication and interpersonal skills
- 1-3 years experience as a Community Outreach Representative, customer service associate, sales, or related field
- Self-motivated with the ability to work independently and as a team
- Highly organized and excellent time management skills
- Ability to work in a fast-paced environment
What we have to offer:
- Regular opportunities for personal development and career advancement with the support and mentorship from senior management
- A competitive compensation package with industry-leading performance incentives and weekly pay
- Supportive team environment where work doesn't feel work
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