What are the responsibilities and job description for the Entry Level Customer Service Team Member position at EMG Group?
At Empire Management Group, we are seeking a motivated individual to join our team as an Entry Level Customer Service Team Member. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience. You will handle a variety of customer interactions from answering questions to processing orders, providing product information and troubleshooting concerns. As an Entry Level Customer Service Team Member, you will receive comprehensive training and ongoing support to develop your skills in customer service, sales, communication, and problem-solving.
At Empire Management Group, we take pride in creating a friendly and supportive work environment where everyone can work together and feel included. As an Entry Level Customer Service Team Member, we are committed to providing outstanding service to our customers while promoting growth and development for our employees. Joining our team means becoming part of a company that values teamwork, customer satisfaction, and sales success.
Entry Level Customer Service Team Member Responsibilities:
- Assist customers with inquiries, providing clear and helpful information about products, services and sales opportunities.
- Provide professional, knowledgeable, courteous customer service and maintain friendly, helpful demeanor.
- Attend daily meetings with fellow Entry Level Customer Service Team Members to collaborate goals and maintain high levels of customer satisfaction while aligning with sales targets.
- Resolve customer complaints promptly and in a manner that will retain and promote customer loyalty.
- Attend daily team campaign meetings to set goals, collaborating with the sales team.
- Directly market and sell products and services to qualified customers in a face-to-face environment.
Entry Level Customer Service Team Member Qualifications:
- High School Diploma or GED
- Strong communication skills, both written and verbal, with the ability to clearly explain products and services and effectively drive sales.
- A positive, team-oriented attitude with a willingness to help others.
- Strong problem solving abilities, ensuring customer issues are addressed accurately and efficiently, while contributing to overall sales goals.
- Our Entry level Customer Service Team Member must be available to work flexible hours, including evenings, weekends, and holidays, depending on the needs of the client.
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