General Clerk II - Service Order Dispatcher/Work Control

Top reasons to work at EMI Services, a subsidiary of TechFlow:

• Health Care Plan -Medical, Dental & Vision
• Paid Time Off -Vacation, Sick & Federal Holidays
• Employee Stock Ownership Plan (ESOP)

The General Clerk II- Service Order Dispatcher/Work Control position primarily receives, records, and distributes work orders to service crews upon customers' requests for repairs and maintenance. This is a highly responsible and detailed clerical position essential to the successful completion of the operations. Work involves proficiency in the utilization of Maximo (an online government database program), Smart Sheets (Work Management Software), distribution of information and messages by direct personal, written, or telephone contact. Work is performed under general supervision according to established procedures.

$18.94 plus $4.57 fringe benefits used towards insurance and 401k!

• Record information, such as name, address, article to be repaired, or service to be rendered
• Distinguish tickets in the query and assigns them to the correct department
• Prepare work orders and distributes to service crew, schedules service calls and dispatches service crew
• Relay messages and special instructions to mobile crews and other departments using a two-way radio
• Schedule and dispatch all preventative and cyclic maintenance work orders as well
• Input technician's time and notes in the ticket
• Close out tickets by putting them in a completed status with detailed notes for documentation
• Call or write the customer to follow up and ensure satisfactory performance of service
• Troubleshoot any discrepancies or researches complex work orders when necessary
• Keep record of service calls and work orders by maintain proper filing of completed work orders
• Communicate regularly with Public Safety, EMS Personnel, Fire Department, Public Works and other agencies to assist mechanics with gaining access to buildings
• Assists in compiling reports related to the unit's activities
• May interact with vendors in matters regarding supplies and materials.
• Performs other related duties, as assigned

• Effective oral and written communication skills
• English, spelling, grammar and punctuation required to produce and proofread simple written documents

• Effective technical, interpersonal, organizational and telephone etiquette skills
• Considerable knowledge of office practices, procedures, equipment, and standard clerical techniques
• Some knowledge of dispatching methods, techniques, and practices
• Some knowledge of building maintenance needs and service requirements
• Some knowledge of the practices, methods, materials, and equipment of the building trades
• Type; operate a personal computer, with emphasis on accuracy, mental alertness, and neatness
• Adaptable and flexible in work situations
• Establish priorities to ensure completion of tasks in a timely manner

• High School Diploma or GED
• Must have 2 years in a related administrative position or formal vocational/technical training in office work
• Must be computer literate with knowledge of MSWord, Excel and other Microsoft Office programs
• Regular, dependable attendance
• Valid driver's license
• Pass a pre-employment drug screening and background check
• U.S. citizenship to Obtain and maintain access to military installations

• Knowledgeable in MAXIMO
• Knowledgeable in Smart Sheets

• Carrying objects/boxes/print-outs short distances
• Extensive work with a personal computer
• May require lifting and moving as much as 25 pounds with assistance
• Use of hands, reaching with hands and arms, talking, and walking
• Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping
• This is an indoor clerical position

* Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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• Generous benefits package consistent with Service Contract Act
• Insurance Allowance
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off (Vacation, Sick & Federal Holidays)
• Referral program- Join our team then bring your friends

What Sets EMI Apart

EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients' expectations.

The Right Partner: EMI has grown by gaining our customers' trust and our employees' loyalty. We've successfully performed over 60 service contracts and we understand the unique challenges facing today's military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.

The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.

The Right Approach: EMI brings vast expertise and proven solutions to augment our clients' operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution.

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