What are the responsibilities and job description for the Automotive Service Writer position at Emich Chevrolet?
Position Overview
The Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Emich Automotive. This role requires someone who is passionate about taking care of the Customer and helping them turn issues into opportunities. This role requires you to multitask, over communicate and follow up!
- Setting, confirming, and preparing for appointments with customers to expedite their service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
- Creating a great vehicle delivery experience for the Customer
- Following up with Customers to ensure satisfaction
- Setting and achieving targeted sales goals
- Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
- Providing an exceptional customer experience to drive loyalty
- Reynolds & Reynolds DMS
BENEFITS
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- 401K
- Paid Time Off
- Holiday Bonus Club
Pay Rate: $50,000-$120,000/ commission based salary year
What are the requirements for this job?
- High school diploma or equivalent
- Valid commercial driver’s license & clean driving record
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Automotive service advisor experience
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
- Proven ability to provide an exceptional customer experience
- Demonstrated communication and interpersonal skills
Join A Winning Team At Emich Chevrolet! If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $50,000 - $120,000
