What are the responsibilities and job description for the Experienced Customer Service Representative-In Office position at Emily Chapman, State Farm Agency?
We are seeking an Experienced Insurance Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. A P&C and Life Insurance licenses is a plus!
Responsibilities:
- Handle customer inquiries
- Provide information about the products and services
- Troubleshoot and resolve product and billing issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Proficient in Microsoft Office products
- Ability to work well in a team environment
Salary : $45,000 - $60,000