What are the responsibilities and job description for the Call Center Customer Service Representative position at Emily Copeland?
Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and ensuring a positive experience. You will handle inbound and outbound calls, assist with inquiries, and contribute to maintaining high client satisfaction.
Duties
- Manage inbound calls from clients, addressing their questions and concerns with professionalism and courtesy.
- Conduct outbound calling to follow up on inquiries or provide information about services.
- Utilize effective phone etiquette to create a welcoming environment for callers.
- Perform data entry tasks accurately while documenting all interactions in the system.
- Analyze client needs and provide appropriate solutions or escalate issues as necessary.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
Skills
- Proven experience in a call center environment or client services is preferred.
- Strong communication skills in English, both verbal and written.
- Excellent phone etiquette with the ability to engage effectively with clients.
- Proficient in data entry with attention to detail and accuracy.
- Ability to analyze situations quickly and provide effective solutions.
- Familiarity with outbound calling techniques is a plus.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
Join us as a Call Center Representative and be part of a team that values customer service excellence!
Job Types: Full-time, Part-time
Pay: $18.62 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
- No nights
Ability to Commute:
- Tallahassee, FL 32308 (Preferred)
Ability to Relocate:
- Tallahassee, FL 32308: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19
