What are the responsibilities and job description for the Outside Sales Representative - Southwest California Los Angeles position at Eminence Organic Skin Care?
Location : Southwest California Los Angeles
Contracted & commission-based role
This is a remote / telecommute position
Esthetics license required
Role Summary
As the Outside Sales Representative, you are a contracted sales and training representative to Eminence Organic Skin Care yet maintain your own business entity. Your focus will be on both opening new accounts while continually building business within existing accounts. You will work closely with the Inside Sales Representative (located at Eminence’s Central Office) to receive and process complex Customer orders, inquiries and / or complaints covering items or products ordered. You will use your expert knowledge of products, product availability, sales territories, and individual Customers to provide training on a quarterly basis to both new and existing customers. You will use Customer Relationship Management (CRM) software to record Customer communications. You will report directly to The Outside Sales Manager who is located at Eminence’s Central Office.
Responsibilities
- Deliver training to each Customer at their spa location on a quarterly basis (between 1.5 – 3 hours every 3 months)
- Provide Monthly Support Visits to Customers that achieve a specific revenue threshold
- Provide monthly training to all New Customers (for the first 3 months) upon opening
- Assist Customers with menu descriptions and protocols
- Meet annually with each Customer to set goals for the upcoming year and provide the necessary support and guidance to assist Customers with achieving those goals
- Participate in all sales activities necessary to achieve the sales targets for each Fiscal Year (Fiscal Year runs 1-Oct to 30-Sep of each calendar year)
- Support Customers in placing their orders, including providing guidance on how to use Eminence’s B2B online ordering tool
- Assist Customers with utilizing available support within the Eminence Loyalty Program to grow their business
- Assist Customers with event planning, merchandising, staff contests, promotions, and advertising (including social media)
- Drive the completion of Eminence’s annual Customer Satisfaction Survey within assigned territory by explaining the benefits of the Survey to Customers
- Set targets for new business and prospect the territory accordingly to achieve those targets
- Document all sales activities and communications for assigned accounts in the CRM, utilizing tools like Eminence Maps and Klipfolio to evaluate polygon performance.
- Proactively prospect new business in assigned territory and maintain an active Lead Pipeline
- Represent Eminence at tradeshows as necessary, including following up with Leads generated at the tradeshow and, when necessary, organizing local staff to attend
Qualifications
